Manager, Customer Experience

Job Description:

Integral Ad Science (IAS) is a global technology and data company that builds verification optimization and analytics solutions for the advertising industry and were looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end to end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level. Someone with enthusiasm and energy a keen attention to detail the ability to work in a fast-paced environment and a team-player looking for mentorship/coaching will be a perfect applicant. The ideal candidate is naturally curious dedicated detailed-oriented with a strong desire to work with awesome people in a highly collaborative environment.

Responsibilities:

• Manage all inbound requests from designated accounts with strong support of client needs

• Provide education to clients on IAS products and systems

• Safeguard accuracy of contracts and customer data in Salesforce

• Problem solving and dealing with client and data issues

• Liaising with internal teams to seek answers / understand the issue and working towards resolution

• Role will include support to multi-regions and teams / stakeholders

• Participate in team and/or 1:1 meeting share updates with clients management and stakeholders

• Additional responsibilities and projects assigned as needed
  

Qualifications:

• 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies

• Extensive Salesforce experience

• Excellent client service skills

• Knowledge of order to cash process analysis and reporting

• Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions

• Strong analytical quantitative and problem-solving skills

• Excellent oral and written communication skills

• English fluency

What puts you over the top:

• Dynamic candidate who can pick up tasks quickly

• Outstanding communication and self-motivated

• Strong sense of ownership and perseverance

• Independent and willingness to learn new things

• Fluency in French German Spanish or Italian

• Experience in the advertising technology industry

• Experience with or exposure to Workday

About Integral Ad Science

Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count ensuring that ads are viewable by real people in safe and suitable environments activating contextual targeting and driving supply path optimization. Our mission is to be the global benchmark for trust and transparency in digital media quality for the worlds leading brands publishers and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York IAS works with thousands of top advertisers and premium publishers worldwide. For more information visit .

Equal Opportunity Employer:

IAS is an equal opportunity employer committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race color nationality gender gender identity or expression sexual orientation religion disability or age. We strongly encourage women people of color members of the LGBTQIA community people with disabilities and veterans to apply.

IAS Pay Transparency:

The annualized base salary ranges for the primary location and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package we offer a comprehensive benefits package that includes paid time off health insurance (medical dental vision) as well as PPO HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidates compensation package is based on multiple factors but not limited to geography experience skills job duties and business need.

Primary Location:

Primary Location Base Pay Range:

About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industrys most actionable data to drive superior results for the worlds largest advertisers publishers and media platforms. IASs software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information visit .

Equal Opportunity Employer:

IAS is an equal opportunity employer committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race color nationality gender gender identity or expression sexual orientation religion disability or age. We strongly encourage women people of color members of the LGBTQIA community people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS including the following categories of PI: identifiers personal records commercial information professional or employment or engagement information non-public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment or engagement. For additional details or if you have questions contact us at

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner please send an email introducing your company to We will get back to you if theres interest in a partnership.