Application Support Technology Support III
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Enterprise Technology you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrates hands-on expertise supporting complex systems on both Linux and Windows platforms in on-premises and public cloud environments
- Proven ability to collaborate effectively across technical and business teams driving root cause identification solution delivery and clear communication
- Experience with observability and monitoring tools such as Grafana Dynatrace and Splunk
- Strong commitment to automation with a focus on reducing manual toil streamlining processes and enhancing operational efficiency
Preferred qualifications capabilities and skills
- Proficiency in at least one programming or scripting language (Python) and SQL
- Experience with relational databases (e.g. SQL Server Oracle)
- Working knowledge of public cloud (AWS) and on-premises cloud platforms (GKP-GAIA)
- Familiarity with incident management tools and workflows (e.g. ServiceNow)
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
