Senior Network Operations Engineer Federal 3rd Shift (Nights)

Please Note:

This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

What you get to do in this role:

As a Senior Network Operations Engineer you will help deliver 24x7 support for our Government Cloud infrastructure.  This is a 3rd Shift (early a.m.) position and has a 5-day work week.  The working hours for the 3rd Shift are from 1:00 am - 10:00 am Pacific Time.

Below are some highlights.

• To Start... 5 Day work week (Monday to Friday)
• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts
• Please note 3rd shift will eventually move to 4X10 Day work week  (Sunday to Wednesday OR Wednesday to Saturday )

What you get to do in this role:

• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review consult and prepare for planned change introduction to production environment.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

Sample first 6-month deliverables

• Quickly integrate into the environment and gain a solid understanding of network architecture organization and process/procedures.
• Deploy capacity into a datacenter based on demand.
• Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
• Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
• Partner with the SRE team to identify and solve one network process issue.

Qualifications :

To be successful in this role you have:

• 5 years of network engineering experience with a Bachelors degree; or 3 years of network engineering experience with a Masters degree; or a PhD without experience; or equivalent work experience.
• The candidate should have a solid foundation in networking including routing switching security and load balancing. 
• 2 years of experience with cloud computing technologies (e.g. Azure AWS Google Cloud Platform etc.) across Windows and/or Linux
• Azure Core Platform: Compute Storage Networking.
• Azure Web Apps: developing deploying debugging and supporting web applications Java PHP Python etc. on Windows or Linux.
• Continuous Integration/Continuous Deployment (CI/CD): using DevOps Bit Bucket GitHub.
• Experience in one or more automation languages (PowerShell shell scripts Perl Python Ansible Terraform) is desired.
• Possess a solid understanding of and have experience with most of the following network technologies: BGP OSPF IS-IS HSRP/VRRP IPSEC SNMP.
• Deep hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• Familiarity with Cisco IOS and JunOS operating systems required.
• F5 and Cisco ASA knowledge and experience strongly desired.
• Experience with network monitoring applications such as EMC Watch4Net Cacti Splunk is a plus.
• Ability to partner with peers who are globally distributed is a key part of this role.
• Passion for customer experiences and focus on delivering high quality support.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.
• Ability to deal with ambiguity.

GCS-23

For positions in this location we offer a base pay of $127600 - $216900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time