Analyst, Risk & Compliance

About PBC Solutions:

PBC Solutions has been recognized as one of British Columbias Top Employers for 2025!

PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross) #1 health benefits provider in BC. Our mandate is to design transform and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions NTT DATA and EY.

Since the spring of 2023 PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare the future the business will expand to additional public and private client work.

Position Summary:

Under the direction of the Risk & Compliance Manager the Risk & Compliance Analyst plays a role in supporting leading risk and compliance initiatives contributing to executive reporting and in supporting Internal Quality Assurance check activities.

Primary Duties:

Risk Management

• Supports the implementation and continuous improvement of the Enterprise Risk Management Framework and help to ensure appropriate processes and procedures are in place to mitigate and address risk exposure and rectify incidents or issues.
• Keeps track of the process events and activities necessary to effectively identify assess measure monitor and report on PBC Solutions (PBCS) major risks and overall corporate risk profile.
• Supports the Risk & Compliance Manager in managing multiple Risk Programs and act as the key coordinator.
• Uses superior judgement to communicate sensitive information and effectively persuade and negotiate with stakeholders.
• Support risk owners in identifying quantifying new and current risks such as helping them to refine their risk assessment throughout the year.
• Independently and proactively identifies evaluates and help prioritize key risks that may impact the company.
• Coordinates with business units to reduce risk effectively and proactively by testing various control processes and performing periodic risk assessments to ensure compliance with the Enterprise Risk Management policy.
• Supports business units to communicate promote implement monitor and assess Enterprise Risk and Operational risks initiatives.
• Maintain and enhance the enterprise risk register including risk ratings controls and action plans.
• Contribute to the design and continuous improvement of the enterprise risk management and compliance frameworks including but not limited to the review of the risk methodologies taxonomies risk appetite tolerance and governance structures aligned with leading practices (e.g. ISO 31000 COSO 2017).
• Support risk workshops and risk discussions; challenge assumptions and provide independent risk insight.
• Support in developing/delivering training and awareness sessions to build risk and compliance capability across the enterprise.
• Supports the Risk Management Committee clients and other key business impacted parties to understand the Enterprise Risk Management capability development program and day-to-day processes procedures and behaviors associated with effective risk management.

Compliance

• Help coordinate regulatory examinations internal audits and external reviews; manage responses remediation tracking and support escalation to multiple parties.
• Provide support on compliance frameworks policies and regulatory obligations relevant to the organization.
• Support managing deliverables and obligations aligned with client engagements.

Reporting and Decision Management

• Coordinates and compiles risk reports and information dashboards for the Board Executive Leadership Team and the Risk Management Committee providing key information and explicitly surfacing key decisions required.
• Supports the design and implementation of risk management/reporting tools.
• Assists multiple parties (internal and external) in responding to risk related audit findings in a timely manner and reports on the progress of these audit items.
• Develop high-quality dashboards management reports and Board-level materials on risk and compliance performance.
• Translate complex risk information into clear actionable insights for executives committees and the Board.
• Track key risk indicators (KRIs) compliance metrics and control effectiveness trends.
• Other duties as assigned.

Required Education and Experience:

• Undergraduate or Graduate Degree in Business Accounting Risk Management Engineering or other relevant fields.
• Minimum 3 years experience in risk management compliance internal audit external audit or related functions within a regulated environment ideally in the financial services insurance healthcare and / or public sector industries.
• Experience in conducting enterprise / operational risk reviews or in supporting audits.
• A combination of education and experience may be considered.

• Experience leading risk and/or compliance assessments
• Project or program management experience is an asset
• Experience in supporting the business to formulate and monitor the risk appetite and risk tolerances is an asset.
• Experience with Information Technology Risks is an asset.
• Power Query knowledge and experience in Excel are assets.
• Experience in preparing materials / supporting Board Risk Committees or executive risk forums is an asset.
• Knowledge of ERM frameworks and experience with COSO 2017 ISO 27001 / 27002 / 31000 and/or GDPR/ PIPEDA/FOIPPA are assets.
• Experience in using JIRA/ SAFe Agile is an asset
• Knowledge of OSFI Guidelines specifically E-19 and E-21 is an asset.
• ORSA reporting experience is an asset.

Knowledge Skills and Abilities:

• Ability to effectively communicate and convey ERM related concepts in a concise coherent and accurate manner to various business units and levels of management.
• Exposure to governance business continuity and operational resilience.
• Strategic and enterprise mindset.
• Strong judgment and professional skepticism.
• Relationship management and influence.
• High attention to detail.
• Ability to see the big picture and to apply practical judgment.
• Ability to operate autonomously in ambiguous and complex environments when required.
• Analytical problem-solving and critical-thinking skills.
• Report writing and presentation skills.

Travel / Work Location:This is a hybrid role based in Burnaby BC with headquarters in Sannichton BC. Employees are expected to be in the office several times per month. The successful candidate must be able to meet the in-office requirements in either Victoria BC or Burnaby BC.

Whats in it for you
We offermarket competitive total compensationincluding an annual incentive bonus plan and market-based base salary range for this position is$61800 - $92800annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines with the goal to ensure market competitiveness and internalequity.

We offer a robust health & dental benefits plan with flexible options that will meet you and your familys needs. We also offer generous vacation and paid leaves along with a Defined Benefit Pension Plan (PSPP) for all eligible employees.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race ethnicity gender or gender identity sexual orientation religion ability education level parental status or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application pre-employment testing interviewing or otherwise participating in the employee selection process please direct your inquiries to

Does this opportunity resonate with you
Are you seeking a work environment that will challenge you provide stretch opportunities and support your success and growth Then youve found your ideal work environment - Apply today please! Wed love to talk with you to explore this opportunity further with you.

Please note if selected for this opportunity you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest however only those selected to continue in the recruitment process will be contacted.

This posting will be open until filled. We will start reviewing applications on February 122026and will continue to receive applications until the position is filled

How we work:
Our Guiding Principles
Honesty We will be truthful. We will create a safe environment to communicate proactively openly and with respect. We will be transparent and genuine with our interests.
Integrity We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges we will live our shared values and vision.
Reciprocity- We will strive for fair and balanced exchanges leveraging our unique strengths and resources recognizing this requires an ongoing give and take. We will win and lose as one.
Autonomy We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.
Loyalty We will be bold brave and committed to our relationship. As partners we will advocate for one another celebrate our successes and have each others back through our challenges.
Equity We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities risks constraints and opportunities to achieve mutual success.

Our Intended Behaviours
Communication We actively communicate in a timely open respectful and responsive manner with the intent to gain understanding and find solutions.
FlexibilityWe will be agile adaptable and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.
Perspective We seek to understand interests assumptions actions and diverse backgrounds by actively sharing and exploring all points of view.
FocusWe will use our Shared Vision as our North Star to evaluate prioritize and deliver successful results.
Trust & ConfidenceWe lead with trust. We consistently behave in ways that earn and inspire confidence by being credible reliable and transparent even when vulnerable.
FeedbackNo surprises. We will maintain a strong relationship through timely purposeful feedback in a safe respectful and collaborative environment.
Solution-orientedWe see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.