Knowledge Lead

• Accrue up to an extra 12 days of leave per year through our Life Days program.

• Work with world leading technology business at the forefront of innovation.

• Were a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.

Your New Role and Responsibilities

The Knowledge Lead is responsible for governing maturing and enabling highquality knowledge management across all ICT operational domains. This role ensures that critical intelligence support environments benefit from accurate current and accessible knowledge assets that uplift service quality reduce incident recurrence accelerate resolution and improve decisionmaking across the program.

You will lead the development maintenance and continual improvement of knowledge processes collaborating closely with Incident Problem Change Engineering and Operational teams to ensure a robust ITILaligned knowledge ecosystem.

The Knowledge Lead is critical in ensuring a resilient and optimised support ecosystem. By enabling technicians analysts and operations teams with the best possible information at their fingertips this role directly improves service quality reduces interruptions to mission capability and strengthens the overall reliability of Australias national geospatial intelligence systems.

• Own and mature the Knowledge Management process aligned to ITIL best practices ensuring strong governance quality and consistency across the program

• Design and maintain knowledge frameworks including lifecycle standards workflows taxonomy templates and approval practices for a multi-vendor environment

• Govern the creation review and publication of knowledge articles SOPs work instructions Known Errors and Workarounds to ensure accuracy and compliance

• Drive knowledge maturity across ICT operations by embedding structured knowledge behaviours and uplifting capability across teams

• Translate incidents problems PIRs and recurring issues into timely actionable knowledge to reduce reoccurrence risk and escalations

• Collaborate with SMEs engineering service management and operational teams to keep technical and operational knowledge current and mission-aligned

• Provide insight through reporting and analysis of knowledge quality usage gaps and trends driving continual service improvement and operational efficiency

What Youll Bring to Make An Impact

• Demonstrated experience in Knowledge Management Service Management or a related ICT operational discipline with strong understanding of ITIL processes (Incident Problem Knowledge and Change)

• Proven ability to produce clear accurate and high-quality technical and operational documentation

• Strong stakeholder engagement and collaboration skills with experience working across multi-vendor and complex ICT environments

• Analytical and detail-oriented able to interpret operational data and translate insights into practical knowledge and guidance

• Proactive and improvement-focused with the ability to work independently and uplift process maturity and user experience

• Experience with ITSM platforms (e.g. ServiceNow JIRA) and/or ITIL v4 certification with Defence or secure environment experience highly regarded

Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.

This role does requires the successful applicant to be an Australian Citizen and hold an active TSPV Clearance accompanied by the ability to be successful for a DISA/OSA.

Diverse Team Members Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.

• Recruitment process - 1 virtual interview or 1 face to face a psychometric test & background checks.

• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.

• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.