Regional IT Field Support-VA
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Job Location:
Virginia Beach, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Regional IT Field Support is responsible for managing and coordinating the IT support activities within a specified region. This includes overseeing technical issues ensuring prompt problem resolution and supervising field support specialists. The role requires advanced technical skills leadership abilities and a strong commitment to customer service.
Responsibilities
Principal Duties and Responsibilities (Essential Functions):
- Provide first and second level support to end-users for PC server mainframe applications and hardware.
- Interface with third-party vendors to resolve complex network issues as part of a coordinated response to an incident.
- Travel to various offices within the region to install update and repair hardware and software systems.
- Provide technical support via phone email and in-person to users in the area ensuring timely resolution of issues.
- Perform on-site analysis diagnosis and resolution of complex desktop problems for end-users and recommend and implement corrective solutions including off-site repair for remote users as needed.
- Install configure test maintain monitor and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
- Document procedures standards best practices configurations settings installation sequences and back-out instructions.
- Conduct research on emerging products services protocols and standards in support of desktop technology procurement and development efforts.
Work Environment:
This position is on-site and up to 75% local travel
Physical Demands:
Must be able to lift 50 lbs and accomplish IT Support service tasks involving inventory system installations network implementations and miscellaneous tasks related to IT Support.
Qualifications
- Bachelors degree in Computer Science or a related field.
- 5 years of experience in a senior position on an IT support team.
- Strong technical background in desktop support networking and software applications.
- Excellent communication and customer service skills.
- Strong leadership and team management skills.
- Knowledge of ITIL or other IT service management frameworks is a plus.
- Certification in ITIL or other related areas is a plus.
At DCA we dont just accept differences we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We wont unlawfully discriminate on the basis of gender identity or expression race ethnicity religion national origin age sex marital status physical or mental disability Veteran status sexual orientation and any other category protected by law.
The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in todays changing world of dentistry . Our culture encourages participation diversity of thought innovation and strong execution.
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Dental Associates of Northern Virginia has 7 dental offices across Northern Virginia to serve you. For more information, contact us today.
