IN-Associate Developer HRSD INIT Services COIFSPAN India

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

*Why PWC

about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwCs Technology and Security Operations within Internal Firm Services will provide opportunity to develop and support our global technology service delivery both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform our team helps Internal Firm Services transform how they manage services to the business and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale then PwC Technology will empower you to do so.

Responsibilities:

What a Developer does

Developers are a mainstay of product teams and are expected to have prior experience using modern agile software

development practices. They will take responsibility for the design and development of applications writing and

maintaining efficient code. They will work closely with product managers and architects to determine technical effort

required for product features and be able to efficiently estimate and break work down into vertical slices. Developers

have a quality first mindset ensuring they create efficient unit tests and work alongside testers to create rapid

feedback loops. Although design and coding practices are a focal point of the role developers will be expected to

have T-shaped skills being able to turn their hands to the practicalities of testing support and deployment.

A Developer will always look for ways to improve the efficiency of engineering practices through methods such as

pair programming continual refactoring and feature toggling Senior Developers will not be afraid to explore new

ways of working for the team to increase quality stability and cadence of delivery.

A Developer works within product teams to:

Design and develop high quality products using modern engineering practices

Introduce techniques to ensure that high quality code can be delivered quickly and efficiently through

automation and modern software engineering practices and tools such as:

o Effective branching strategies

o Efficient lean test automation frameworks

o Utilizing automated code scanning tools

o Providing quick effective quality feedback

Ensure support items are rapidly triaged and managed

Work with DevOps engineers and test engineers to embed practices in the team which enable consistent predictable fully tested deployments

Directly lead and mentor developers and test engineers on all of the above

Engage with stakeholders to understand user stories and determine requirements

Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.

Customize and develop ServiceNow applications and support rollout of new applications and modules.

Configure Application UIs and Workflows

Demonstrate understanding of application modules including ITSM HRSD Self-service Portal Virtual Assistance Integrations hub and ATF.

Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance

Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus

Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets

Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate

Ensure that configuration is consistent across development testing and production environments.

Mandatory skill sets:

2 years of experience working in a development role for a ServiceNow Platform.

1 years of experience as a ServiceNow administrator.

Experience in transitioning technology from locally focused to centralized technology service organization.

Experience with ITSM ITBM HRSD Integration Hub or Service Portal modules within ServiceNow

Understanding of RESTful Web Service and APIs.

IT and Security management best practice (ITIL COBIT ISO standards).

Experience developing workflows and supporting service technology teams

Experience in developing solutions in JavaScript and Glide

Preferred skill sets:

Desired Certifications:

ITIL Foundations Certification

ServiceNow Developer Certification(s)

A Developer needs specific technical skills.

Strong understanding of ServiceNow - essentially holding the SNow ITSM Implementer Certification

o Best practices

o Core table structures

o Common SN APIs and Script Includes

o Scoped applications and SN store applications/plugins including application upgrades

Years of experience required:

2 yrs

Education qualification:

Bachelors

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date