Head of Healthcare

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview:
The Head of Charisma Healthcare is responsible for ensuring the smooth execution of solution deployments client onboarding and post-implementation support for the companys offerings. This role is dedicated to delivering exceptional project outcomes enhancing customer satisfaction and optimizing operational efficiency all while aligning with the organizations strategic goals.

The Leder prioritizes business growth client relationship management and strategic planning to create sustained value for both customers and the company.

Key Responsibilities:
Business Leadership:

Oversee the full lifecycle of implementation and post-implementation activities ensuring adherence to timelines budgets and quality standards.
Establish and refine processes to optimize operational efficiency and scalability.
Drive cross-functional collaboration between sales product and technical processes to align market expectations with deliverables.
Develop and track performance metrics to ensure continuous improvement in service delivery.
Collaborate with sales and marketing teams to create compelling value propositions and go-to-market strategies for cloud solutions.

People Management:

Build a culture of accountability innovation and continuous learning.
Ensure resource planning and team structure align with business goals and customer needs.
Oversee professional development plans including training and upskilling initiatives to maintain a competitive edge.
Participate to recruitment process and grow the team.
Perform resource planning developing the teams skill matrix; optimizing the teams work load and improving the teams efficiency and effectiveness.

Commercial and Client Focus:

Collaborate with the business development and account management teams to support pre-sales activities and ensure client alignment from the outset.
Cultivate strong client relationships acting as a key point of contact for major issues and ensuring customer satisfaction.
Manage budget planning and profitability for the division balancing resource allocation with business objectives.
Monitor and analyze NPS scores and customer feedback identifying areas for improvement and implementing action plans to address concerns.

Strategic Planning and Execution:

Contribute to the organizations strategic vision by aligning departmental goals with overall business objectives.
Take full P&L responsibility: prepare/revise annual quarterly and monthly budgets using pipeline resource planning staffing needs and other revenue/cost estimations as input and actively controlling expenditures.
Identify industry trends and technological advancements to continuously evolve the divisions capabilities.
Lead strategic initiatives to enhance client retention and adoption of solutions.
Serve as a thought leader representing the organization at industry events and fostering innovation within the division.
Achieving/fulfilling specific requirements (KPIs business plan necessary authorizations compliance requirements usage of Healthcare presales / sales and project implementation procedures and methodologies etc.).

Key Competencies:
Business Acumen:

Strong understanding of Healthcare Industry IT and customer lifecycle management.
Data-driven decision-making and financial management skills to optimize Return on investment.
Take full P&L responsibility: prepare/revise annual quarterly and monthly budgets using pipeline resource planning staffing needs and other revenue/cost estimations as input and actively controlling expenditures.

Leadership and People Skills:

Proven experience managing medium-sized teams with an emphasis on team development and organizational design.
Excellent leadership skills with the ability to inspire and motivate cross-functional teams.

Client and Commercial Focus:

Track record of improving customer satisfaction and retention.
Ability to manage complex client portfolios with a focus on long-term partnerships.
Proven track record of successfully driving business growth and expanding cloud offerings within a competitive market.
Strong understanding of customer experience principles and methodologies with a demonstrated ability to maintain high NPS scores

Strategic Vision:

Proactive in identifying market trends and aligning division goals to leverage growth opportunities.
Expertise in change management and leading transformational initiatives.

Required Experience:

Director

Position Overview:The Head of Charisma Healthcare is responsible for ensuring the smooth execution of solution deployments client onboarding and post-implementation support for the companys offerings. This role is dedicated to delivering exceptional project outcomes enhancing customer satisfaction a...

Oversee the full lifecycle of implementation and post-implementation activities ensuring adherence to timelines budgets and quality standards.
Establish and refine processes to optimize operational efficiency and scalability.
Drive cross-functional collaboration between sales product and technical processes to align market expectations with deliverables.
Develop and track performance metrics to ensure continuous improvement in service delivery.
Collaborate with sales and marketing teams to create compelling value propositions and go-to-market strategies for cloud solutions.