Senior Product Manager (SDKs)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

About the role/team:

We are actively seeking a highly driven Senior Technical Product Manager to join our Content Personalization & Channels team. This role will be located in our Lisbon Portugal office and is a hybrid this pivotal role were looking for someone who is super technical yet obsessively customer-focused. You will own Iterables Mobile and Web SDKs as a core platform surface ensuring they set a high bar for developer experience reliability performance and long-term maintainability.

Our SDKs are foundational to how customers capture real-time signals identify users and execute orchestrated experiences across channels. As such this role sits at the intersection of developer experience system reliability and customer value requiring strong technical judgment and a platform mindset.

Moreover you will be responsible not only for feature delivery but also for SDK lifecycle management including versioning strategy backward compatibility deprecation planning and safe rollout of breaking changes.

Our Product Team thrives on collaboration with Design and Engineering always prioritizing user empathy. Youll be right there with us working hand-in-hand and directly with our customers to identify and prioritize product features that will significantly impact Iterables business. Youll take ownership of a broad product portfolio and its associated roadmap consistently delivering delightful and innovative experiences to our customers. This role requires deep technical expertise and a willingness to dive deep with Engineering Customer Success and our Solutions team.

Youll be deeply comfortable working with APIs and SDKs but equally passionate about usability. You will work closely with design on the user experience and how customers interact with our product as well as directly impact the experience developers have when integrating with our platform. We want someone who is invested in the growth and success of both Iterable and our customers. You will report to the Group PM Content Personalization & Channels.

At Iterable we have a core value of a growth mindset and we believe everyone here can grow. If this role sparks your excitement and matches your passion we encourage you to apply we value the unique skills you bring to the table beyond a job description.

In This Role Youll Get To:

• Define and evolve the long-term strategy for Iterables Mobile and Web SDKs balancing innovation with stability.
• Partner with Engineering to ensure SDKs meet enterprise-grade standards for reliability performance and scale.
• Drive improvements in developer productivity integration speed and time-to-value for customers.
• Make informed tradeoffs between parity platform consistency and differentiated innovation.
• Be the unwavering internal voice of the customer.
• Collaborate closely with Customer Success Engineering Marketing Sales and other PMs to ship outstanding products.
• Understand customer personas and use cases to define precise product requirements and deliver new features and enhancements.
• Develop comprehensive use cases and determine product specifications to launch new features and enhancements.
• Maintain thorough documentation of customer needs and product functionality.
• Research industry trends to uncover innovative product features and opportunities.

We Are Looking for People Who Have:

• Experience operating as a Senior Product Manager owning a technically complex customer-facing or developer platform (e.g. SDKs APIs infrastructure-adjacent products).
• Experience owning products with strong backward-compatibility and lifecycle constraints.
• Proven ability to partner deeply with engineering on technical tradeoffs and system design.
• Experience supporting enterprise customers at scale including performance and reliability concerns.
• Experience with mobile technologies including native (iOS & Android) and cross-platform (React Native Flutter) development.
• Experience working within agile Engineering teams using tools like JIRA.
• Strong skills in user testing and data analysis.
• Experience making informed decisions based on business and technical data.
• Comfort and adaptability in a dynamic changing environment.
• Exceptional ability to solve complex technical problems and partner with engineering to translate customer needs.

Bonus Points:

• Familiarity with user growth and engagement strategies.
• Experience using data analysis tools to derive insights.
• Prior work experience in both B2B and B2C markets.
• Prior work or familiarity with the development of mobile and web applications.

• Collaborate with cross-functional teams product and design to conceptualize and build new product features.
• Be personally responsible for the entire lifecycle of projects from initial engineering design and planning through development deployment and success in production.
• Develop solutions to scale a complex platform that reaches millions of users.
• Contribute to the code review process by offering suggestions for improvement helping to define and enforce coding standards.
• Leverage design discussions and other team engagements as an opportunity to level up your team and the product.

We are looking for people who have:

• 5 years relevant software development experience.
• Relevant industry experience building production-ready scalable web applications.
• Proficiency in at least one modern programming language (ideally Scala and/or Java)
• Extensive experience with Elasticsearch and/or other relevant technologies like Postgres.
• Desire to work in a highly remote/distributed but collaborative environment. (Iterable has offices in San Francisco Denver and New York but the vast majority of Engineering has chosen to work remotely)
• Willingness to take on-call responsibilities.
• Fluency in English (verbal and written).
• Legally authorized to work in the EU.

Our Technology Stack:

• Programming Language: Scala
• Databases: Elasticsearch Postgres Redis CRDB
• Infrastructure: Pulsar Kafka AWS
• Other Relevant Technologies: Docker / Kubernetes React

Bonus Points

• Experience with End-to-End Integration and Performance testing
• Previously built enterprise systems at scale
• Worked in a company with a strong US presence

What we offer

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55 per day
• Community Days (days for us to give back to the community)
• Paid Annual Leave (22 days)
• Global Lifestyle Reimbursement Account
• Paid Sabbatical
• Complete laptop workstation

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