Court Support Supervisor (North County)

San Diego, CA - USA

Hourly Salary: $ 19 - 20

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance AllianceOne provides employees the opportunity to be part of a global leader in contact center management with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

At AllianceOne we pride ourselves on living our corporate values of integrity respect professionalism innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.

Job Title: Court Support Supervisor (North County/Vista Courthouse)

Hours: Availability required Monday- Friday 8:00 am 5:00 pm PST

Location: 325 Melrose Dr Suite 500 Vista CA 92083

Pay: $19.00- $20.00/hour dependent upon qualifications

Benefits:

Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision) HSA/FSA plans Paid Time Off package Optional Daily Pay EAP 401k after 90 days and much more!

Full-Time employees are eligible for Health benefits on the first of the month following hire date or coincident to hire date if hired on the first of the month.

Overview: Supervise AllianceOne court staff and perform all job functions in a friendly and professional manner.

Responsibilities:

Supervise Court staff.
Greet and assist consumers at the front counter in a pleasant and professional manner. Determine what action is to be taken to bring delinquent accounts to conclusion.
Interface and assist in the day to day requests questions or problems over the phone or in person from clients and staff.
Monitor all front office interactions with consumers for FDCPA and Company compliance.
Responsible for the daily and monthly accurate processing and balancing of all funds received in the Court. Interface balancing process as established with the Mission Valley office.
Investigate and track any not in system money taken at the Court with manual receipts. Coordinate with Client Service Manager for the disposition of these funds within 36 hours of receipt.
Train staff in specific money handling procedures established and FDCPA compliance.
Maintain security of consumer and client funds.
Assist and monitor the completion and documentation of correspondence and adjustments for accuracy and timeliness.
Immediately contact office manager management or the human resources department if there are any non-compliance issues questionable activities or inappropriate actions taken by any staff.
Report any complaints and resolutions to the Client Service Manager immediately.
Monitors time off with staff to assure adequate coverage. Coordinates Client Service Manager for coverage when necessary. Required to cover any shift if coverage cannot be provided.
Assure completion of Support Desks on a weekly basis.
Conduct weekly meeting with staff for questions and training issues. Required to attend Supervisors meeting when scheduled.
Complete staff reviews and/or disciplinary actions in a timely manner.
Order supplies to assure timely delivery
Other duties as required.

Requirements:

Previous experience as a Collection Agent or Supervisor strongly desired.
High School Education or equivalent college degree preferred
General computer skills with experience in working with Windows and DOS.
Proficient in MS Office Suite
General computer skills with experience in working with Windows and DOS.
General collection knowledge Administrative Competencies
Licensable in all applicable states and/or provinces
High School diploma or equivalent

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. AllianceOne is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please email us at .

Questions

Please review our privacy notice available at the following additional information on AllianceOne visit our website at

Required Experience:

Manager

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance AllianceOne provides employees the opportunity to be part of a global leader in contact center management with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance cr...

Job Description:

Job Title: Court Support Supervisor (North County/Vista Courthouse)

Hours: Availability required Monday- Friday 8:00 am 5:00 pm PST

Location: 325 Melrose Dr Suite 500 Vista CA 92083

Pay: $19.00- $20.00/hour dependent upon qualifications

Benefits:

Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision) HSA/FSA plans Paid Time Off package Optional Daily Pay EAP 401k after 90 days and much more!

Full-Time employees are eligible for Health benefits on the first of the month following hire date or coincident to hire date if hired on the first of the month.

Overview: Supervise AllianceOne court staff and perform all job functions in a friendly and professional manner.

Responsibilities:

Supervise Court staff.
Greet and assist consumers at the front counter in a pleasant and professional manner. Determine what action is to be taken to bring delinquent accounts to conclusion.
Interface and assist in the day to day requests questions or problems over the phone or in person from clients and staff.
Monitor all front office interactions with consumers for FDCPA and Company compliance.
Responsible for the daily and monthly accurate processing and balancing of all funds received in the Court. Interface balancing process as established with the Mission Valley office.
Investigate and track any not in system money taken at the Court with manual receipts. Coordinate with Client Service Manager for the disposition of these funds within 36 hours of receipt.
Train staff in specific money handling procedures established and FDCPA compliance.
Maintain security of consumer and client funds.
Assist and monitor the completion and documentation of correspondence and adjustments for accuracy and timeliness.
Immediately contact office manager management or the human resources department if there are any non-compliance issues questionable activities or inappropriate actions taken by any staff.
Report any complaints and resolutions to the Client Service Manager immediately.
Monitors time off with staff to assure adequate coverage. Coordinates Client Service Manager for coverage when necessary. Required to cover any shift if coverage cannot be provided.
Assure completion of Support Desks on a weekly basis.
Conduct weekly meeting with staff for questions and training issues. Required to attend Supervisors meeting when scheduled.
Complete staff reviews and/or disciplinary actions in a timely manner.
Order supplies to assure timely delivery
Other duties as required.

Requirements:

Previous experience as a Collection Agent or Supervisor strongly desired.
High School Education or equivalent college degree preferred
General computer skills with experience in working with Windows and DOS.
Proficient in MS Office Suite
General computer skills with experience in working with Windows and DOS.
General collection knowledge Administrative Competencies
Licensable in all applicable states and/or provinces
High School diploma or equivalent

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Questions

Please review our privacy notice available at the following additional information on AllianceOne visit our website at

Required Experience:

Manager

Key Skills

Business Development
Company Policies
Customer Service
Financial Performance
Revenue Growth
Oversight
Regional Sales
Account Management
Project Management
Product Line
Ensure Compliance
Human Resources
Procedures
Sales Goals
Direct Reports

Apply Now

About Company

AllianceOne

AllianceOne Inc, provides call center solutions and customized receivables management products for creditors in the financial services, healthcare, government, utility, retail, telecommunications, commercial, and related markets. As a subsidiary of Teleperformance, AllianceOne provid ... View more

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