Program Support Assistant (Surgical Care)

Duties may include but are not limited to:

• Support of HR processes;
• The incumbent applies clerical and technical procedures methods and techniques in the collection compilation and/or tracking of data and statistical information in support of program operations;
• The incumbent maintains gathers and compiles records of organizational and workflow charts keeps logs on staffing levels i.e. vacancies and mission and function statements program resource use and availability and serves to assist the program manager and administrative officer in the preparation of many required reports;
• Works independently to control and maintain office and information systems such as forms records mail distribution directive or publications and management systems. The incumbent will apply policies and procedures to assist physicians nursing staff technicians and other personnel in understanding and using the systems;
• Incumbent must be familiar with Microsoft Office Computerized Patient Record System and must have a general knowledge of computer software including word processing spreadsheet database graphic design and management information systems.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

In order to qualify for this position at the GS-6 level you must possess the following. You may qualify based on your experience as described below:

EXPERIENCE: One (1) full year of specialized experience equivalent to the next lower-grade level (GS-5) that equipped you with the knowledge skills and abilities to successfully perform the duties the Program Support Assistant at the full performance level (GS-6) and that is typically in or related to the position to be filled. To be creditable specialized experience includes: knowledge of management principles and processes as well as the ability to analyze and evaluate methods and techniques; extensive knowledge of surgery management practices and/or surgery programs guidelines regulations and precedents; ability to apply basic data gathering methods such as collecting information from an array of computer programs reports and documents; ability to organize write and prepare clear concise reports that describe the data collection techniques and other processes and procedures used; knowledge of graphs and other forms of graphic representation etc.
NOTE: Experience must be fully documented on your resume and must include job title duties month and year start/end dates AND hours worked per week. For more information on these qualification standards please visit the United States Office of Personnel Managements website at more information on these qualification standards please visit the United States Office of Personnel Managements website at Requirements: Work is mostly sedentary with some walking bending standing in completing various stages of the daily tasks and carrying of light objects such as supplies and documentation manuals and records. There will be some lifting and transferring of baskets or boxes of supplies and records weighing more than 15 pounds. The incumbent must have adequate eyesight and hand dexterity to allow for reading and operating a computer keyboard. The incumbent is required to answer numerous personal/telephonic inquiries and must have adequate eyesight and hand dexterity to allow for reading and operating a computer.

Required Experience:

Junior IC