Document & Referral Specialist Primary Care Pediatrics office
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Job Location:
Malone, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Community Health Center of the North Country - Malone NY
(note: this is a fully onsite position)
Full-Time MondayFriday Daytime Hours No Nights Weekends or Holidays
Pay Rate: $18.39 per hour
REPORTS TO: Practice Manager / Clinical Development Manager
Are you highly organized detail-oriented and passionate about making a difference behind the scenes in health care Join our mission-driven team at Community Health Center of the North Country a Federally Qualified Health Center (FQHC) where your administrative talents support equitable high-quality care for individuals and families in our community.
Why Youll Love Working Here
- Work-life balance: Enjoy a predictable weekday schedule no evenings weekends or major holidays
- Supportive team culture: Be part of a collaborative environment where everyones contributions are valued
- Mission-focused impact: Help ensure continuity of care for patients by managing key documentation and referrals
What Youll Do
As a Document and Referral Specialist youll be a vital link between our clinical and administrative teams keeping things running smoothly so patients receive timely coordinated care. Youll:
- Manage incoming and outgoing referrals including tracking scheduling and follow-up
- Process imaging and procedure orders
- Complete prior authorizations for tests procedures and DME
- Communicate with patients about referral appointments and missed follow-ups
- Understand insurance coverage and requirements for authorizations
- Track and retrieve medical records diagnostic reports and hospital notes
- Monitor and respond to incoming faxes messages and prescription lines
- Reconcile interface issues in the EMR
- Prepare professional correspondence to patients and providers
- Serve as backup receptionist when needed greeting patients with warmth and professionalism
- Provide general administrative support to providers and nurses
What Were Looking For
- High school diploma or GED preferred
- 1 year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
- Working knowledge of medical terminology preferred
- Strong customer service phone etiquette and organizational skills
- Comfort with computers EMRs and multitasking in a fast-paced environment
- Commitment to patient confidentiality and team collaboration
- Experience in a community health or FQHC setting is a plus
Why Choose Us
- Daytime Hours Only No weekends nights or holidays
- Generous PTO Vacation sick personal time and paid holidays
- Robust Benefits Medical dental vision FSA 401(k) disability & life insurance
If youre ready to make a meaningful difference with a team thats dedicated to improving health care access and outcomes we encourage you to apply today!
Required Experience:
IC
Key Skills
About Company
Community Health Center of the North Country is dedicated to deliver high quality service. We have offices in Gouverneur, Ogdensburg, Malone, Watertown, & Canton, NY!
