Data Operations Associate, STR – Nashville, TN

Job Description

Who isCoStarGroup

CoStar Group (NASDAQ: CSGP)is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to createtruly uniqueand valuable offeringstoour refinedtransformedand perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliverforour customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

STR Overview

STR was acquired in October 2019 as a division of CoStar Group Inc. the leading provider of commercial real estate information analytics and online marketplaces. STR is in the process of combining CoStars largest and most up-to-date properties database with STRs global hospitality performance data to give both real estate and hospitality customers a unique and powerful combined view of their local markets.

The role of Data Operations Associate will be a vital position on the STR Data Operations Team based in Nashville reporting to the Manager Data Operations. This role is responsible for data loading data checking and report delivery for our benchmarking addition this role will support client-related administrative tasks including automating and managing data feeds and facilitating data exchange between STR and clients. This team member will work closely with STRs clients and internal team members worldwide to ensure the accuracy and continued provision of data. Responsibilities also include responding to report requests and ensuring that reports are delivered accurately and on schedule.

The data operations team is responsible for a diverse and growing range of data types including:

• Historical data
• Forward booking data
• P&L data

A basic understanding of key data points across all data sets and their relevance to our clients is crucial. This knowledge helps to ensure accurate data handling and supports the delivery of meaningful reporting for client decision making.

This position requires an individual that is self-motivated and detail-orientated with strong analytical skills. The ideal candidate thrives in a fast-paced innovative environment and can quickly adapt to changing situations. Exceptional interpersonal skills and commercial acumen are essential as this role involves collaboration with diverse stakeholders while ensuring data integrity quality and client confidentiality. The ability to manage customer requests independently and deliver timely accurate solutions is critical for success.

Key Responsibilities

• Load performance data from corporate submissions automated data feeds and manual data files:
  • Perform data quality checks research and accept/reject data.
  • Contact data providers to understand and resolve data discrepancies.
  • Communicate effectively and professionally with properties clients and other industry professionals regarding STR/CoStars policies and guidelines.
  • Notify the research department of any census related issues (room supply open dates etc.).
  • Work with internal stakeholders to monitor and improve participation levels.
  • Conduct daily weekly and monthly processing procedures.
  • Respond to clients via email in an effective and timely manner.
  • Help teams run pre-processing checks on weekly and monthly data.
  • Generate check and send selected reports to corporate clients and individual properties.
  • Act as an internal point of contact for data related queries.
  • Manage workflow requests and work with clients to assist in the setup of data delivery.
  • Stay knowledgeable of industry trends and industry news that may affect the data.
  • Work on various projects as needed and able.
• Help clients automate their data submission to STR from various technology vendors.
• Identify new opportunities for automated data transfer to STR with new technology vendors.
• Support growth in data participation.
• Maintain and deliver daily weekly and monthly deliverables to clients.
  • Complete assigned delivery tasks with a high degree of accuracy.
  • Notify the team and business when there are issues impacting delivery timelines.
  • Partner with internal teams (e.g. IT Global Data Operations) to resolve delivery issues as efficiently as possible.
  • Adjust and update report setups per client requests.
• Adhere to STRs and CoStars standards and guidelines for data confidentiality.
• Other duties may be assigned as required.

Basic Qualifications

• Bachelors degreerequiredfrom an accredited not-for-profit in-person college/university.
• Minimum of 1-2 years of relevant work experience.
• A track recordof commitment to prior employers.
• Data Skills: creative innovative and analytical. Strong confidence in using and manipulating quantitative performance data.
• Ability to manipulate big data sets/work with disparate data sets.
• Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management internal clients team members and other departments.
• Strong knowledge of Microsoft products in particular Excel PowerPoint and Word.
• Ability to work both independently and as part of a team.
• Experienced in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects.
• History of working in a detail orientated role whereby attention and focus was a priority. Positive can-do attitude with willingness to learn new ways to accomplish objectives.
• Highly organized with strong time management skills.
• Be a team player as a member of an international team.

Preferred Qualifications

• Bachelors degree in the field of hospitality data business management or finance.
• Knowledge of STR data products and clients.
• Knowledge of hospitality technology; PMS RMS BI Tools.
• Experience of working within the hotel/travel/tourism industry.
• Financial literacy including familiarity with P&L statements and related performance indicators.
• Experience with API integrations and SFTP data transfers is highly desirable.

Whats In ItForYou

Ifyou area driven professional looking for a high-growth high-reward career CoStarGroupoffers the ideal part of a best-in-class companywith strong year-over-year growththat invests inyour success. Enjoy a rewarding atmosphere where you can learn excel and grow.

When you join CoStar Groupyoullexperience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests inyour professionaland academic growth with internal trainingandtuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life legal and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirementplanwith matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups
• Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

Sponsorship

We welcome all qualified candidates who are currently eligible to work full-time in the United States to please note that CoStar Groupis not able toprovide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing