AI Governance Lead

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our AI and Data Platform development team has been at the forefront of delivering AI solutions for business travel over the past decade. We are seeking anAI Governance Leadto join us. This role will evolve and strengthen our governance practice moving beyond traditional data management to oversee theentire AI lifecycle. You will ensure our predictive and generative models are ethical compliant and performant recognizing both data and models as strategic this role you will collaborate closely with AI Research Engineering Legal and Business stakeholders.

What Youll Do:

• Govern the AI Lifecycle:Define and enforce standards for AI model development deployment and monitoring ensuring clear ownership and accountability for model inputs logic and outputs.
• Establish Ethical & Regulatory Frameworks:Develop a robust AI governance framework that addresses algorithmic bias transparency (Explainable AI) and compliance with emerging global regulations (e.g. EU AI Act NIST AI RMF).
• Manage Data for AI Assets:Oversee the governance of training datasets ensuring high-quality lineage and labeling standards that promote reliable non-discriminatory AI outcomes and minimize hallucinations in generative applications.
• Monitor Model Trust & Safety:Proactively audit model performance metrics bias detection reports and AI governance maturity providing actionable insights to mitigate risks related to model drift and security.
• Promote AI Literacy & Culture:Design and implement comprehensive training programs that advance AI ethics prompt engineering best practices and a culture of responsible innovation across the organization.

What Were Looking For:

• Education:Bachelors or higher degree in Data Science Information Management Computer Science Law & Technology or a related field.
• Experience:5 years of experience designing and implementing governance frameworks with at least 2 years specifically focused onAI/ML governanceor AI risk management.
• Tooling:Experience with AI governance and observability platforms
• Technical Breadth:Proven track record in developing AI governance practices including the creation ofModel CardsandAlgorithmic Impact Assessments.
• Communication:Excellent communication skills to bridge the gap between AI researchers (technical) and Legal/Compliance teams (regulatory).
• Risk Management:A track record of identifying and mitigating risks in complex environments specifically regarding LLM security (e.g. prompt injection) and data privacy in AI training.
• Infrastructure:Understanding of cloud-native AI stacks (AWS SageMaker Azure AI or Google Vertex AI) to effectively collaborate with MLOps teams.

Preferred Skills:

• Sector Expertise:Experience in travel transportation or enterprise technology sectors.
• Advanced AI Knowledge:Deep understanding of theGenerative AI lifecycle including fine-tuning governance RLHF (Reinforcement Learning from Human Feedback) and vector database management.
• Certifications:Professional certifications such as CIPP/AI (Certified Information Privacy Professional/AI) or similar.
• Industry Experience: Travel industry experience beneficial (airline hotel online travel companies or other travel-tech companies)

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The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!