Application Support Engineer

Designation: Application Support Engineer

Job Location:Bangalore

Level : Entry Level

About Syngene:Syngene () is an innovation-led contract research development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.

At Syngene safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability including following safety guidelinesproceduresand SOPs in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned

• Contributing to development of procedures practices and systems that ensures safe operations

• and compliance to companys integrity & quality standards

• Driving a corporate culture that promotes environment health and safety (EHS) mindset and

• operational discipline at the workplaceat all times.

• Ensuring safety of selfteamsand lab/plant by adhering to safety protocols and following

• Environment health and safety (EHS) requirementsat all timesin the workplace.

• Ensure all assigned mandatory trainings related to data integrity health and safety measures are completed on time by all members of the team including self.

• Compliance to Syngene s quality standardsat all times

• Hold self and their teams accountable for the achievement of safety goals

• Govern and Review safety metrics from time to time

Job Purpose:

We are currently hiring for our dedicated center BMS with whom we have had a long-standing association for 15 years and are growing stronger. We have multiple positions open as we are setting up our Global Application Support team in India for Emerson Syncade and DeltaV which are key platforms in supporting the Manufacturing Execution System for various BMS manufacturing sites worldwide.

Reporting to the Application Support Lead Engineer the successful candidate will be responsible for providing technical support to end users with focus on supporting two main applications: Emerson Syncade and DeltaV. These two platforms are pivotal in supporting the Manufacturing Execution System for various BMS manufacturing sites globally. The Application Support Engineer will identify and resolve technical issues including developing and maintaining relationships with key stakeholders.

As an Application Support Engineer you will be providing front line support to the Cell Therapy division for 4 offshore locations: Bothell WA Leiden NL Devens MA Summit NJ.

Note:This is a 24/7 technical supportpositionand we are looking for people who are comfortable working in rotational shifts.

Key responsibilities include:

• Triage and provide technical support to our users requests withfocuson supporting EmersonSyncadeandDeltaV.

• Work closely with our users toidentifyand resolve technical issues ensuring that they are resolved ina timelyand efficient manner.

• Work independently and with internal teams toidentifyand resolve complex technical issues.

• Document and record issues and escalations in ServiceNow to help build andmaintaina knowledge base related to technical aspects of the platforms.

• Follow escalation processes and interface with different tier teams as needed.

• Proactively provide status updates.

• Develop andmaintainknowledge of EMES infrastructure EmersonSyncadeSoftware andDeltaV ensuring that you are up to date with the latest features and functionality.

• Work closely with team leads and the global manager tomaintainstandard processes for the application support team ensuring they are up-to-date and compliant with relevant regulations and standards.

• Provide technical guidance and support to the new applicationsupportteam engineers ensuring that team members have the necessary skills and knowledge to perform their roles effectively.

• Participate in training and development activities to enhance your skills and knowledge.

• Collect feedback and Voice-Of-Customer (VoC) and share with internal teams.

Preferred Educational qualifications / experience:

• Bachelors /Masters Degreein BiomedicalBiotechnologyInstrumental Science Information Technology Computer Applications

• Exposurein providing technical support.

• Strong analytical problem solving and technical skills preferably with a focus on EmersonSyncadeandDeltaV with the ability toidentify resolve andlogtechnical issues.

• Excellent communication in English and interpersonal skills with the ability to build relationships with stakeholders at all levels.

• Ability to work independently and as part of a team.

• Strong attention to detail and ability to prioritize tasks.

• Willingness to learn and develop new skills.

• Demonstrated ability to collaborate across functions in a highly matrixed organization within a global setting.

• Responds effectively to incidents shifting workloads and evolving support environments with speed flexibility and accountability.

• Comfortable working in 24/7 set up adjusting approach based on real-time feedback and operational demands.

• Strong problemsolverandfacilitator especially in highly ambiguous situations.

Key skills desired:

• Ability to navigate ambiguity and solve problems in a fast-paced environment.

• Strong technology acumen and understanding of the intersection of business & IT related challenges.

• Ability to make complexities more easily understood through speech and writtennarrative andpossess excellent professional written and verbal communication as well as interpersonal skills.

• Strong developer of effective partnerships and relationships with all levels and geographies.

• Commitment and passion for achieving desired outcomes such as customer satisfaction (i.e. value quality speed).

• Be well organized able to manage multiple tasks and prioritize effectively.

• Possess patience and maturity and remain calm under pressure.

• Display a sense of urgency in completion of key responsibilities.

• Possess attention to detail.

Travel required:

• No travelrequired

Equal Opportunity Employer:

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by applicable legislation or local addition Syngene will provide reasonableaccommodationsfor qualified individuals with disabilities.