CMS Support & Operations Engineer

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: CMS Engineer
Position: SSE
Experience: 6-10 yrs
Category: IT Infrastructure
Main location: Bangalore Hyderabad
Shift : 24*7 Rotational Shift
Joining period : 0-30 days
Position ID: J0126-2450
Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 6 years of relevant experience.
Must-Have Skills : Liferay Monday HubSpot
Minimum 6 years of experience in remote infrastructure management and experience in content management
Design develop and manage content using Liferay DXP / Liferay Portal CMS (Web Content Structures Templates Fragments).
Develop and customize themes page layouts fragments and templates using FreeMarker/Velocity/HTML/CSS/JS.
Support business users with content authoring publishing and lifecycle management
Troubleshoot CMS issues and provide production support
Collaborate with UX business and development teams to deliver digital experiences.
Document configurations content models and operational procedures.
Strong problem-solving and communication skills
Key Responsibilities
1. Request Management
Handle and track CMS-related requests raised through
Validate request details priority and approvals
Coordinate with internal teams to ensure timely execution
Update request status and maintain proper documentation
2. Content Management Liferay
Update and manage website content using Liferay CMS
Ensure content accuracy consistency and compliance with standards
Support content publishing updates and rollback activities
Coordinate with business/content owners for approvals
3. Inquiry Management HubSpot
Monitor and support customer inquiries captured through HubSpot
Ensure proper routing of inquiries to relevant business teams
Validate form configurations and data capture workflows
Assist in reporting and basic troubleshooting related to HubSpot inquiries
4. Security & Compliance Third Wave / IT
Coordinate with Third Wave and IT teams to address CMS security findings
Support remediation of vulnerabilities and compliance gaps
Assist in periodic security reviews and audits
Ensure CMS platforms follow organizational security guidelines
Required Skills
Hands-on experience with CMS platforms (Liferay preferred)
Experience using or similar ticketing/work management tools
Basic knowledge of HubSpot or CRM/inquiry management systems
Understanding of web application security concepts
Good coordination and communication skills
Nice-to-Have Skills
Knowledge of CMS governance and content lifecycle
Experience working with IT security and compliance teams
Basic understanding of HTML/CSS (for content troubleshooting)
Exposure to audit or compliance-driven environments

Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan prioritize and complete your own work whilst remaining a team player
Willingness to engage with and work in other technologies

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world.

Skills:

• Content Management
• English
• Liferay Portal

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.