Billing Agent II (26-CC)

The intent of this job description is to provide a representative summary of the major duties locations and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a contract between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

At DC Water we provide more than 700000 District of Columbia residents and 24.6 million annual visitors with essential water wastewater and stormwater Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince Georges counties in Maryland and Fairfax and Loudoun counties in aspire to be known for superior service ingenuity and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision we commit to our shared mission every day exceeding expectations by providing high-quality water and sewer services in a safe environmentally friendly and efficient manner.

The Billing Agent II is responsible for ensuring accurate and timely billing of customer accounts; monitoring billings and tracking the resolution of accounts suspended for billing. The role requires performing a myriad of billing functions including processing meter reading exceptions customer account consumption analysis evaluation of accounts suspended from billingdetermining how to bill accounts billing and account inquiries account adjustments and complex billing resolution. Performs analysis of all customer rate classes and analyzes complex rate and billing structures. Investigate water loss and revenue issues and report findings to management staff.

• Analyzes accounts that fail exception processing to determine if bills can be released from suspended status using all data sources including advanced metering infrastructure (AMI) historical data and field information.

• Communicates with external customers on all matters related to customer service rates revenue debt and billing. Analyzes daily queries and reports to ascertain reasonableness of billed revenue in each billing cycle to clear exceptions.

• Accurately works billing/transaction batches and posts to the CIS system and posts billings to the account.

• Performs detailed review and analysis of government key account group billed accounts and commercial accounts to include accounts with multiple meters (ie. deductions fire line and irrigation.

• Reviews and applies appropriate action to resolve exceptions related to in meter readings and field orders discrepancies.

• Prepares written correspondence to customers. Initiates correspondence with customers specifically addressing items of concern and issues.

• Provides rate validation analysis including high/low high and high/low low validation.

• Analyzes accounts for zero consumption conformance of metering equipment unbilled revenue consecutive estimates inactive accounts residency vacancies meter location and abnormal reading and consumption patterns to determine if field work orders need to be issued or if other changes need to be made to ensure proper billing.

• Provides financial data analysis on various reports identifies anomalies and performs audits based on usage patterns.

• Participate in court proceedings (and/or administrative hearings) along with legal representative providing required documentation to support water and sewer charges.

• Performs billing and maintenance of customer accounts including processing service orders adjustments and transactions due to customer inquiries via telephone and email.

• Identifies root causes to exceptions and communicates improvements to supervisor.

• Maintain regular and reliable attendance.

• Performs other related duties and projects as assigned at the discretion of the immediate supervisor.

Supervisory Responsibilities: N/A

Key Working Relationships:Interacts with co-workers throughout the department and DC Water other government agencies private organizations and with the general public.

The qualifications listed below are representative of the knowledge skill and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Preferred Skills & Qualifications

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

At DC Water our people make us an industry leader. Join a group of thinkers innovators and problem solvers focused on protecting lifes most precious resource in the nations capital.

• Take pride in your work.We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

• Connect to a strong culture.Everything we do is grounded in our shared valuesaccountability trust teamwork customer focus safety and wellbeing.

• Be your true self.We are an inclusive organization that embraces diversity and we recognize and celebrate employees individuality and unique contributions.

• Build your skills and career path.We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against qualified individuals with disabilities.

If a reasonable accommodation is needed to participate in the job application or interview process to

perform essential job functions and/or to receive other benefits and privileges of employment please

email.