Supervisory Customer Operations Division Chief
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Job Location:
Philadelphia, PA - USA
Yearly Salary:
$ 138595 - 180178
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary
See below for important information regarding this job.
- Serve as Chief of the Customer Facing Division responsible for a wide variety of customer support functions.
- Represent the Directorate as a customer advocate and a liaison with DLA personnel to forecast anticipated customer requirements.
- Work with supervisors within their Division to identify and plan initiatives and programs to enhance customer satisfaction demand collaboration productivity customer value added service and supply chain management.
- Review and approve the implementation of improvements to marketing strategies customer relations business developments and customer demand profiles.
- Work directly with Supplier Facing Division Chiefs to ensure adequate support is available to resolve customer discrepancies or emergency requests and to ensure customer requirements for goods and services are addressed.
- Review all Key Performance Indicators (KPIs) and metrics pertaining to customer support and demand planning.
Conditions of employment
- Must be a U.S. citizen
- Tour of Duty: Flexible ( Requirements: Non-Critical Sensitive with Secret Access
- Appointment is subject to the completion of a favorable suitability or fitness determination where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
- Fair Labor Standards Act (FLSA): Exempt
- Selective Service Requirement: Males born aftermust be registered or exempt from Selective Service.
- Recruitment Incentives: Not Authorized
- Supervisory Probation: Required
- Completion of Supervisory Certification Program: Required
- Bargaining Unit Status: No
- Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See for more information.
- You will be a Mission Essential employee. This requires you to work during an emergency to ensure continuation of essential functions. You may be required to work at the designated duty location a telework site or an alternate location/facility.
- This is a Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Additional Info.
Qualifications
To qualify for a Supervisory Customer Operations Division Chief your resume and supporting documentation must support:
A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-14 level applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only) time-after-competitive appointment minimum qualifications and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
- Analyzing results achieved and performance trends relative to performance objectives and improvement plans.
- Performing customer outreach support functions and representing the division as a customer advocate and liaison.
- Directing work to ensure the overall success of the customers relationship with the agency.
- Developing and coordinating recommendations related to improving processes procedures and policies.
Term Information:
This position is being filled as Term appointment not-to-exceed (NTE) 2 Years. Current permanent DLA employees eligible as a Promotion this position will be filled as a Temporary Promotion NTE 2 Years and may be extended up to a total of five years or converted to a permanent promotion without further competition. Current permanent DLA employees eligible as a Reassignment/Change-to-Lower Grade this position will be filled as a Reassignment/Change-to-Lower Grade with the intent to be limited to the time period specified in the announcement and may be reassigned at managements discretion or made permanent at any time. Upon termination/expiration of the temporary assignment placement will be either to the gaining or previous organization in accordance with DLA policy (DLAI 1442.04) regarding placement rights after a time-limited assignment. For all others if selected this would be a Term/Time-Limited Appointment NTE 2 Years and not more than six years. The selected applicant will be required to sign a written agreement acknowledging the conditions of this temporary assignment/appointment and that they may be released from this position upon management discretion.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
For Important General Applicant Information and Definitions go to: Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: Workforce: Position requires DoD Acquisition Life Cycle Logistics Advanced certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.
Information for Veterans is available at: As of 23 December 2016 Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.
Drug-Free Workplace Policy
The Defense Logistics Agency (DLA) is committed to maintaining a safe drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment reasonable suspicion post-accident and random drug testing.
Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.
The DLA drug testing panel tests for the following substances: marijuana cocaine opiates heroin phencyclidine amphetamines methamphetamines fentanyl norfentanyl methylenedioxymethamphetamine (MDMA) methylenedioxyamphetamine (MDA) and opioids.
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law Marijuana is a Schedule I drug and is illegal.
Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Chief
Key Skills
- area management
- Employee Evaluation
- Cold Calling
- Construction Experience
- Management Experience
- Profit & Loss
- Territory Management
- Restoration
- Sales Management
- Budgeting
- Leadership Experience
- Mentoring
About Company
The Defense Logistics Agency is a combat support agency in the United States Department of Defense, with more than 26,000 civilian and military personnel throughout the world.
