Manager

Noida - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager Banking and Capital Markets!
Responsibilities
This is a full time role and would involve handling various tasks like the following:
Manage contractual obligations to clients
Spearhead hiring activities on from agents to Managers
Ensure maximization of revenue and billing per contract
Conduct performance reviews with Genpact and client stakeholders
Provide support instruction and coaching to a team of front-line managers
Manage floor coverage in a large team environment
Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators
Work in tandem with the Manager to identify and address performance and developmental opportunities
Establish and maintains effective working relationships with peers and partners in other business units with goal of optimizing client relationships
First point of contact for customer escalated calls. Ability to foster and support a diverse team environment across differences (race age gender sexual orientation etc.)
Help develop agents to be self-sufficient by helping them find the answers themselves
Share thoughts on team and ideas on how to improve performance of the team morale etc.
Identify process improvement opportunities to increase efficiency and effectiveness of team and still maintain an exceptional level of service to the customer. Make recommendations to the Manager
Day to Day expectations may change

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree
Good communication and interpersonal skills
High energy and commitment levels
Proficient in MS Office (Excel Word Powerpoint etc.)
Good analytical skills
Customer Service experience is a must
Experience in handling 100-300 FTEs end to end
Preferred Qualifications/ Skills
Excellent Analytical & Communication skills
Ability to work & communicate with people across organizational unit

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.