Experts Team Lead

Who we are

At OpenUp our mission is to make mental well-being accessible to everyone. We support companies their employees and their families with proactive and practical mental health services. Through our platform clients can access 1:1 check-ins online courses articles videos group sessions mindfulness practices and a team of committed believe that mental and physical well-being are deeply connected. With Lifestyle Experts focusing on nutrition exercise and sleep we offer a truly holistic approach that helps people take ownership of their health. Were proud to work with forward-thinking organizations and are committed to raising the bar on accessible care.

OpenUp is ranked in the Top 3 on LinkedIns Top Startups list for& 2025. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 1500 (international) companies and 400K employees e.g. Rituals Deloitte Decathlon KPMG and McDonalds.

About the role

As a Team Lead for Experts you will play a key role in building developing and supporting our expert community. You will combine your health expertise with leadership commercial efforts and operational ownership using data and insights to inform decisions and continuously improve outcomes.

This is a highly operational fast-paced role for someone who loves problem-solving improving processes and making things run smoothly with a strong focus on supporting customer and product needs through a high tech-high touch approach while contributing to a meaningful mission.

What you will do

Operational Excellence Expert & User Support

Support daily operational processes related to experts and users:

• Handle incoming daily questions from experts (e.g. case related questions) internal teams (e.g. Content & Learning sessions) and users (e.g. platform and products).
• Improve workflows (e.g. onboarding referral process) tools (Q&A bot) and policies (e.g. quality frameworks service playbooks).
• Proactively improve operational clinical and coordination processes.
• Managing client questions feedback and complaints
• Managing and updating documentation and AI readiness

Quality & Development

• You are the first gateway to guarantee our quality standards
• Use data insights to assess service performance and continuously improve service quality.

Customer Engagement & Delivery

• Prepare host and lead client-facing sessions both online and on-site tailoring content to customer needs ensuring a high-quality and engaging customer experience.
• Act as a trusted partner for customers by confidently representing OpenUps services experts and value proposition.
• Use data and insights to support customer conversations highlight impact and demonstrate value across OpenUps offerings.

Product Delivery

• Work closely with Product Customer Success and Marketing teams (e.g creating new services 24/7 support Financial well-being)
• Support the implementation of new product and tech strategies and procedures (e.g AI-based solutions).
• Use data and insights to inform client presentations highlight mental well-being trends.

Communication & Coordination

• Act as a bridge between experts and internal teams by sharing updates procedures and changes clearly and supportively.
• Support communication towards our expert team.
• Build host and support networking events for both internal and external experts.
• Ability to collect expert feedback translate it into insights and drive continuous improvement with the team.

Recruitment & Onboarding

• Collaborate with Talent Acquisition to leverage data insights for capacity planning forecast user demand and flag risks early.
• Collaborate with Talent Acquisition on recruiting new experts from diverse cultures and backgrounds
• Make hiring decisions
• Lead onboarding meetings and follow-up communication
• Help new experts quickly understand our platform users products and way of working
• Ensure experts feel supported confident and connected from day one

On-call Support & 1:1s

• When needed be part of the on-call rotation outside office hours to ensure users always receive support.
• When needed support our users with 1:1 sessions

About you

Youre motivated to work in a fast-paced international startup environment. Your values align with OpenUps mission: openness to cultural diversity genuine motivation to help others and a long-term orientation for finding lasting solutions. You thrive in a dynamic growing team where no two days are the same and are passionate about leveraging data insights and technology to improve processes and enhance service quality. Next to that:

• Medical degree or Masters degree in Psychology
• 5-10 years of experience as a self-employed practitioner or in health-care operations business partner or leadership roles.
• Preferably experience in fast-paced or tech-driven environments with a track record of improving processes managing teams and driving operational excellence.
• Based in the Netherlands and fluent in Dutch and English
• Solid business knowledge and understanding of commercial principles.
• Strong data and analytics mindset confident in leveraging insights to drive decisions.
• Highly tech-oriented and innovative eager to explore digital tools and leverage AI-driven solutions to improve processes.
• Clinical foundation combined with a practical solution-focused mindset
• Comfortable working with different professional profiles and cultures
• Strong communication skills you can translate clinical insight into clear supportive guidance
• Self-started and entrepreneurial mindset with a high degree of flexibility and adaptability.
• Energised about simplifying complexity
• Organized proactive and able to juggle different responsibilities
• Calm and reliable in complex or urgent situations

What you can expect

Joining OpenUp means being part of a fast-growing company thats doing something meaningful. Youll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly borrels and after work sport classes the yearly ski-trip and our Padel tournament. Which makes our work fun challenging and dynamic. Apart from this we offer:

• Yearly development budget of 1500.
• Company wide training programs.
• Daily healthy and vegetarian lunch at our office.
• Flexible work model (hybrid and options for remote work).
• Monthly drinks and company wide summer fest and other fun activities.
• 27.5 vacation days per year.
• Free and unlimited access for you and your family to all our products including our psychologists.

Next steps

Excited about this role at OpenUp We love to learn more about you. Send us your application through our website and we will be in touch with you soon.

At OpenUp everyone is welcome to apply - regardless of color age gender nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp join us!