HR Business Partner (EN+) Athens, Greece

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

We are looking for a talentedEnglish another European Language-speaking HR Business Partner to join our team and support our multilingual operational projects. You will act as a trusted HR advisor to operations and leadership delivering high-quality HR support and driving employee engagement retention and performance across the project. The role is Athens based hybrid with the expectation of at least 3 days a week from the office.

As anHR Business Partner your daily responsibilities will include:

• Act as the primary HR point of contact for the project acting as a bridge between operations and shared HR functions (Recruitment Compensation & Benefits Learning & Development Facilities IT Global HR).
• Build strong relationships with project leadership supporting them in people management and operational execution.
• Develop and implement employee retention and engagement strategies aligned with project goals.
• Promote a positive and inclusive work culture aligned with Foundever values.
• Facilitate open two-way communication across the team; ensure key messages are cascaded effectively.
• Encourage feedback best practice sharing and active participation in company initiatives.
• Support change initiatives and support managers through transitions and new processes.
• Provide guidance and support to managers and employees on performance management disciplinary processes and conflict resolution.
• Support and monitor performance improvement plans ensuring expectations are clear and support actions are delivered.
• Manage sensitive employee relations cases with confidentiality and professionalism.
• Follow up on HR action items and initiatives on a monthly basis.
• Ensure accurate and timely communication of any client/campaign issues to Operations Management.
• Conduct formal focus groups and feedback sessions to gather insights and propose improvements.
• Present monthly HR metrics and project updates to HR Manager Operations Manager and Site Director (e.g. attrition headcount recruitment status challenges).
• Collaborate with Project Management Trainers and HR Learning to support the development of project-specific training plans.
• Support ongoing learning initiatives and employee development programs.
• Participate in the organization of project and company events (team building Foundever Greece events etc.)
• Participate in client meetings when requested (QBR client visits etc.)

To succeed in the role you will need to have:

• Native or advanced level of English (C1/C2) - verbal and written
• Additional language skills C1/C2 (especially Dutch/Norwegian/Danish/Finnish/Swedish etc. but others will be considered).
• Strong experience in an office environment with HR operational exposure.
• Strong problem-solving negotiation and conflict-resolution skills.
• Excellent interpersonal coaching and leadership abilities.
• Effective time management and ability to prioritize and multi-task.
• Strong communication skills both written and verbal.
• People-oriented with empathy patience and resilience.
• Dependable and able to work with minimum supervision.
• Strong ability to build positive relationships with staff at all levels.
• Proficient computer skills (MS Office email HR platforms/systems).
• Must hold EU citizenship or valid work permit for Greece

#LI-Hybrid

Education and experience

• Experience in BPO/ contact center environment (nice to have)
• Experience in HRIS and reporting tools (nice to have)
• Experience in employee engagement initiatives and organizational development (nice to have)

Go further with Foundever

Whats in it for you We give our people the tools and the freedom to learn grow have fun and be themselves.

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe friendly diverse supporting and technological company
• International and multicultural environment (celebrations initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises)

Apply Today!

At Foundever we recognize that our success is rooted in the diversity of our team and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives backgrounds and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

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