Client Success Manager, MGIDFastRiver (AdOps Manager, Greece)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today were creating innovative technologies and with your help we aim to reach even greater heights.
Fast River is a dynamic digital marketing and advertising company based in Athens Greece dedicated to helping brands and advertisers achieve impactful results through cutting-edge data-driven digital strategies.
We are seeking a talented Client Success Manager (AdOps Manager) to help us manage the portfolio of assigned supply and demand clients including onboarding developing customer relationships promoting and upselling the companys products and increasing margin profit through performance optimization.
What Youll Do:
Supply:
- Onboarding of new publishers
- Introduction to the client at the stage of negotiations
- Creating an account and widgets
- Overseeing integration
- Troubleshooting
- Upselling new formats for publishers
Demand:
- Conducting Dashboard onboarding (platform Q&A)
- Learning details about the clients product/service understanding the main KPIs
- Proposing new product formats (features) or budget increases on the next contract
- Analyzing the general clients account to propose changes to current campaigns and strategies for new ones
- Reviewing daily/total budgets
- Promoting extras (AI features and tools) to reach maximum autonomy and performance for the clients campaigns
- Creating Weekly reports about the pace/performance and suggestions for adjustments (if needed)
- Presenting results of the clients campaign on monthly/ quarterly BR calls
Requirements
Who You Are:
- Experience in AdTech/MarTech - 3 years
- Knowledge and understanding of global advertising market tendencies and trends modern technology and technology evolution forecasts
- General knowledge of Client Service
- Proficiency in complexities of the digital advertising marketplace including both direct and programmatic channels understanding of Ad Serving Ecosystem (DSPs SSPs DMPs Exchanges Networks ad servers etc.)
- Understanding of digital advertising terminology (CPM CPC CPA CTR ROI targeting macros retargeting)
- Experience with Excel Google Analytics Google Tag Manager and business intelligence tools (Tableau) and AI tools
- Experience in conducting A/B tests
- Strong oral and written communication skills with the ability to translate quantitative details into clear succinct summaries and recommendations for peers sales and executive audiences
- Self-driven with the ability to multitask and work with minimal supervision in a deadline-oriented environment
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Santa Monica-based MGID is one of the first native performance advertising platforms worldwide and services thousands of publishers with billions of news stories every day, delivering marketing solutions for advertisers that key into consumer interests without disrupting their online ... View more
