Sr. Customer Solutions Manager, UKI Customer Solutions Management

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the this new highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role you will be a critical partner to our UK&I customers leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.

At AWS you are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers but you will also proactively help solve the customers challenges through new ideas tools and mechanisms including providing guidance on their GenAI strategy.

Successful candidates will have a strong delivery and change management background be detail-oriented have excellent problem-solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buy-in negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

Do you look around corners for ways to engage and service customers Are you passionate about using technology including generative AI to solve business problems that have big customer impact

Come build the future with us.

Key job responsibilities
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager your key responsibilities will include:

- Guiding large/complex UK&I customers through their cloud adoption journey
- Ensuring cross-functional AWS team collaboration to deliver customer outcomes
- Serving as a trusted partner leveraging transformation expertise to shepherd customers
- Driving customer education governance and workload migration planning
- Proactively solving customer challenges with new ideas tools and GenAI guidance
- Evangelizing AWS services and delivering great customer experiences
- Contributing to the day-to-day management of successful AWS adoption

A day in the life
As an AWS Customer Solutions Manager your daily life involves being a strategic partner to some of the largest and most complex UK&I customers. You spend your time interfacing with customer and AWS leadership driving collaboration across sales support architecture and professional services teams. Youre responsible for translating the customers strategic objectives into executable actions overseeing critical workload migrations educational programs and go-live events. A large portion of your day is spent understanding the customers evolving needs proactively developing new ideas and solutions including guidance on their GenAI strategy and ensuring a great customer experience as they navigate their AWS cloud journey. Youre a problem-solver communicator and trusted advisor to your customers.

About the team
The AWS UK&I Customer Solutions Manager team is a powerhouse of experienced strategic thinkers dedicated to guiding the cloud journeys of the regions largest and most complex customers. This diverse cross-functional group brings a wealth of transformation expertise technical acumen and customer-centric mindsets to the table. They operate as trusted advisors seamlessly orchestrating collaboration across AWS sales support architecture and professional services to deliver tailored solutions. Unafraid to challenge the status quo they continuously ideate new ways to solve customer problems including innovative approaches to generative AI. This teams passion for driving customer success is palpable as they work tirelessly to evangelize AWS capabilities and inspire transformative change. They are the backbone of AWSs commitment to the UK&I market.

- Experience leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience in customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Bachelors degree in science technology engineering math business or equivalent

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