Midlevel CRM Manager (all genders)

Welcome to Glow25!

We are a dynamic fast-growing beauty and pro-aging company based in Berlin.

Our heartfelt mission: Glow moments that last for our community and for us as a team.

Work at Glow25 should inspire excite and be fun. Thats why were looking for smart empathetic people who take ownership and grow with us.

Join Glow25 and help us redefine beauty. Were excited to meet you!

These are our current challenges and future goals:

As a Mid-Level CRM Manager (all genders) in a full-time role you will be a key member of our dynamic CRM team at Glow25. Youll take on both strategic and operational responsibilities while collaborating closely with our creative Marketing team to craft the ultimate customer experience. Join us on our mission to revolutionize the world of customer engagement!

This is where we need your support:

• You bring your creative ideas to life by developing personalized email campaigns from segmentation and content selection to copywriting and design.
• You execute email and WhatsApp campaigns using tools like Klaviyo and Chatarmin introduce new solutions and ensure smooth and efficient processes.
• You independently lead various strategic CRM projects to drive our CRM efforts forward.
• To continuously optimize campaigns and automations you analyze and evaluate relevant CRM data.
• You keep contact lists clean and up to date and document campaigns and workflows to ensure transparency and ongoing improvement.
• In close collaboration with other teams you develop innovative monetization concepts that significantly contribute to increasing Customer Lifetime Value.

You have the following experience:

• You hold a degree in Marketing Business Administration or a related field.
• Ideally you have experience in e-commerce and D2C business models. Youre familiar with the customer lifecycle subscription models and repeat purchases.
• Must Have: You are proficient in using Klaviyo.
• You have a great eye for trends and innovations in customer retention and CRM.
• You are highly self-organized and work in a structured manner.
• Nice to Have: You have had initial experience with WhatsApp as a marketing channel.
• You are fluent in English (C1) and speak German at B2 level.

Thats something you can look forward to:

• Work flexibly in the way that suits you best. Work when and where youre most productive with flexible hours and smart time tracking.
• Home office Done right. Weve got you covered: receive a one-time 500 allowance to set up your perfect workspace.
• Fully equipped from day one. Mac or Windows you choose what works best for you.
• Glow Card your monthly treat. Get 50 every month to spend however you like thats 600 a year just because.
• Learning is part of the deal. Whether its our Glowcademy dedicated learning time or personal development support we invest in you not just in numbers.
• Lets Glow! Enjoy 40% off our entire product range yes everything.
• Take a break youve earned it. 30 vacation days 1 personal holiday up to 10 additional unpaid days off when you need a real reset. Oh and New Years Eve Thats a day off too!
• Stay healthy stay glowing. Our company health insurance reimburses up to 600 per year for extras like vision aids alternative medicine or dental cleanings.
• Thinking ahead. After your probation period well contribute 600 toward your pension plan and if you add more well top it up with an extra 20%.
• Exclusive partner perks. Get access to discounts and special offers from top brands through our corporate benefit platforms.
• Team spirit to go. Our Glow25 merch is more than just fabric its your badge of belonging.
• Culture that truly shines. For five years in a row weve been recognized as a Top Company on Kununu - proof of the strong positive and genuine culture we live every day.
• Move your way. From workouts to wellness retreats you decide how to stay active. Choose between Urban Sports Club or Wellpass.

Yay! Youve made it this far!

But theres one more thing we want to say: Dont hesitate! Especially if youre a woman or from an underrepresented group. Even if you dont check every box we want to encourage you to apply anyway. We believe that a diverse range of perspectives and experiences makes a team stronger and the stronger our team is the better we can fulfil our mission of helping people bring more energy into their daily lives.