Medical Administration Specialist Telehealth Technology Program Analyst

The Telehealth Technology Program Analyst position is required to provide the critical technical and program support necessary to sustain Telehealth and Connected Care operations throughout El Paso VA Healthcare System using state-of-the-art clinical technologies and partnerships which provide access to care to Veterans. This position supports the delivery of health care through all Telehealth modalities: synchronous asynchronous and remote monitoring; therefore it is imperative that the incumbent is a subject matter expert (SME) for all Telehealth and Connected Care technologies as well as the information technology (IT) platforms processes and systems that VA utilizes with which these technologies must integrate.

The Facility Telehealth Technology Program Analyst is responsible for supporting Facility-wide clinical Telehealth and Connected Care initiatives primarily by ensuring smooth efficient operation of all Telehealth modalities especially Synchronous Telehealth programs. The incumbent provides support to the Telehealth and Rural Health Nurse Manager and/or Supervisor in technology planning coordination and implementation of program technical initiatives and implementation management and evaluation of all Telehealth and Connected Care technologies and applications.

The incumbent assists the Facility Telehealth and Rural Health Nurse Manager in managing the day-to- day operations of Telehealth and Connected Care technologies deployed throughout the El Paso VA Healthcare System; implementation of new technologies; development of associated technologies budget forecasts; supporting continuous and ad hoc measurements and quality reviews of technologies and IT connectivity; and performing all administrative aspects for the management of Telehealth and Connected Care technologies.

The Incumbent evaluates the El Paso VA Healthcare System Telehealth and Connected Care programs against short- and long-range objectives and performance targets. Assists in the analysis and integration of program financial technical procurement workload and scheduling information. Prepares reports and briefings on results of studies and is responsible for the collection interpretation and analysis of quantitative and qualitative data relevant to Telehealth and Connected Care technologies. Utilizes procedures and systems for assessing the effectiveness of Telehealth and Connected Care solutions using automated and other data sources.

The incumbent will serve as a key liaison for all Telehealth and Connected Care technology-related projects between OIT Biomedical Engineering Contracting and clinical this role the incumbent will assist El Paso VA Healthcare System leadership in ensuring that the formal agreements and processes related to the infrastructure that supports the delivery of clinical Telehealth and Connected Care programs are being met any issues are identified and risk mitigation strategies are employed.

Work Schedule: Monday - Friday 7:30 a.m. - 4:15 p.m.
Telework: Ad-hoc Available
Virtual: This is not a virtual/remote position.
Position Description/PD#: Medical Administration Specialist - Telehealth Technology Program Analyst / PD
Relocation/Recruitment Incentives: Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Valid drivers license preferred
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• GS-9 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: advanced knowledge and professional experience in the principles and techniques of Telehealth technologies used in VHA to support the following modalities: Synchronous Asynchronous and Remote Monitoring of Connected Care Programs; providing education and training for VA and non-VA entities on various Telehealth and Connected Care technologies; analytical and evaluative methods related to Telehealth and Connected Care technical projects; skill in optimizing the use of available and emerging health information technologies to improve access to care for veterans. OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a masters or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or an LL.B. or J.D. if related. Such education must demonstrate the knowledge skills and abilities necessary to do the work. (Transcript Required) OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond 18 semester hours of graduate level education. (Transcript Required)

Required Experience:

IC