Quality Consultant (Right of Way), Austin Transportation & Public Works

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin we are more than just an employerwe are a vibrant community dedicated to shaping one of the nations most dynamic and innovative cities. As we strive to fulfill our commitment as public servants it is important that we ground our efforts in a set of guiding principles Empathy Ethics Excellence Engagement and Equity anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career contributing to the community and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave work-life balance programs and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs on-site fitness centers and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Job Description:

Purpose:

Under general supervision serves as a subject matter expert related to continual improvement activities which includes quality assurance process improvement and risk mitigation activities within the organization.

Duties Functions and Responsibilities:

Essential duties and functions pursuant to the Americans with Disabilities Act may include the following. Other related duties may be assigned.

• Supports projects related to the development of improvement of organizational programs processes and systems.

• Uses quality assurance methodologies to assist with current state analysis assessments.

• Conducts continuous improvement projects for business units within the organization.

• Supports risk mitigation evaluations to improve organizational performance.

• Conducts assessments of organizational systems and processes.

• Supports project teams and organizational change efforts.

• Conducts continual improvement training.

• Supports the organizations quality center of excellence.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership work assignments evaluation training and guidance to others.

Knowledge Skills and Abilities:

Must possess required knowledge skills abilities and experience and be able to explain and demonstrate with or without reasonable accommodations that the essential functions of the job can be performed.

• Knowledge of process improvement methodologies.

• Knowledge of performance measure development analysis.

• Knowledge of applicable City of Austin State and Federal statutes ordinances and codes.

• Knowledge of City practices policies and procedures.

• Skill in communication in a variety of formats including print oral and formal presentations.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to establish and maintain working relationships with other City employees and the public.

• Ability to look at situations systematically.

• Ability to work independently.

• Ability to understand interpret and apply detailed and complex information.

• Ability to implement recommendations.

• Ability to identify and analyze system faults.

Minimum Qualifications:

• Graduation with a Bachelors degree from an accredited college or university with major coursework in a field related to the job plus three (3) of experience related to the job.

• Lean Six Sigma Green or Black Belt certification may substitute for two (2) years of experience.

Licenses and Certifications Required:

• None

Preferred Qualifications:

• Experience in organizing and tracking data reports.

• Advanced skill in researching and resolving data and process issues.

• Expertise in delivering timely thorough and constructive feedback and guidance.

• Experience in identifying and documenting technical requirements.

• Experience managing IT projects and application support and development.

• Experience with development planning and/or engineering.

• Experience using the City of Austins AMANDA system.

Notes to Candidate:

The Right of Way Management Division with Austin Transportation and Public Works is seeking a dedicated and experienced Quality Consultant to join our team. This role offers the opportunity to make a significant impact by ensuring the accuracy integrity and efficiency of our data and business processes as well as supporting the technical proficiency of our team members. This position also contributes to the growth and improvement of our core business functions by meticulously documenting and tracking technical issues and process changes. Division functions include right of way permitting inspection enforcement traffic control plan review utility coordination and project coordination.

The ideal candidate is a focused independent worker who takes initiative possesses strong analytical and communication skills is passionate about ensuring data and process integrity and supporting team development and has a trouble-shooter mindset.

Pay Rate: $71630 - $90980 annually.

Location: Permitting and Development Center 6310 Wilhelmina Delco Drive Austin TX 78752

Hours: Monday - Friday 8:00am to 5:00pm.

Hours may vary depending on departmental needs and initiatives.

Watch Inside TPW to learn more about Austin Transportation and Public Works and its role in the regions mobility landscape.

Working for the City of Austin provides a number of health and welfare benefits such as low-cost medical dental vision paid leave time a highly competitive retirement plan career development opportunities and more. Click here for more information on City of Austin Benefits!

Essential Employee: This position is considered an Essential role and is essential to the operations of the City based on the preparation response and recovery phase of extraordinary situations or emergency conditions. As an employee that has been designated as Essential the expectation will be to work at a designated work site during declared extraordinary situations or emergency conditions to serve the community. Essential Employees during emergencies play a role in ensuring the public health safety and welfare of our community and ensuring City operations continue.

A Cover Letter and Resume are required for this position. Please be sure to upload these documents for consideration

READ THIS STATEMENT regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g. see resume or see LinkedIn Profile). Resumes will not be used to qualify for the position and will not be used to recommend salary.

We also recommend you save or print a copy of the job posting for your records. Once a posting has closed it will no longer be viewable in the system.

Close Job Posting:Department may close the job posting at any time after 7 days.

Please be aware the Posting End Date reflects the final day to apply but the posting will close at 11:59 PM the day before the date listed. All application steps including attachments and submission must be fully completed before that time.

90-Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Office Location Notes: Office location is subject to change based on department needs and programs.

PLEASE NOTE: Austin Transportation and Public Works positions are not at 100% remote operation.

Video Conferencing Software Technology:Austin Transportation and Public Works uses the communication platform Microsoft Teams to conduct virtual interviews.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race creed color national origin sex gender identity age religion veteran status disability or sexual addition the City will not discriminate in employment decisions on the basis of an individuals AIDS AIDS Related Complex or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call or Texas Relay by dialing 7-1-1.