Desktop Support Technician
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Job Location:
Lake Saint Louis, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Desktop Support Technician
Location: Saint Louis MO (Onsite)
Job Type: Contract
Job Description:-
- Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10 Windows 11 macOS and Apple devices (iOS iPads).
- Device Migration: Experience with seamless transitions between Windows and Mac environments.
- Software Deployment & Patch Management: Proficient in managing OS image patching software updates and application deployments.
- End-User Support: Providing technical assistance for desktop client applications ensuring optimal software performance.
- Hardware Services: Conducting installations moves additions and changes (IMAC) as well as break/fix solutions for laptops and desktops.
- Asset Lifecycle Management: Handling procurement disposal and inventory tracking of IT hardware.
- Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
- IT Service Management (ITSM): Expertise in incident and problem management leveraging NexThink for in-depth problem analysis
- On-Site & Remote IT Support: Delivering desk-side assistance conference room technology support and field services for remote sites
Skills
- Customer Service with ITSM knowledge
- Deskside support experience and walk-in support experience
- Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10 Windows 11 macOS and Apple devices (iOS iPads).
- Working knowledge of CI/CD version control and automated deployments
- Strong collaboration skills and comfort working with distributed offshore teams
- Detail-oriented proactive and ownership-driven mindset
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
