Health Technician (Telehealth
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Job Location:
Wilmington, DE - USA
Yearly Salary:
$ 52693 - 68502
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
The Health Technician (Telehealth Clinical) - Advanced provides high level support training and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center CBOC VA Outreach Clinic etc.) with duties that may require travel. This position is part of VISN 6 facility in Fayetteville North Carolina Surgery Service located at the Fayetteville Health Care Clinic.
The higher-level duties associated with this advanced-level position may include but
are not limited to:
- coordinating installing maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT;
- providing established standardized competency based training guidance and information on the use of advanced telehealth technologies to patients staff and providers;
- providing established standardized competency based training for telehealth technology facilitating interactive simulations for clinical staff participating in telehealth programs;
- participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes;
- developing reporting procedures sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures;
- coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling;
- supporting designated complex telehealth programs that require advanced technical skillsets.
Full performance level assignments associated with this position include but are not limited to:
- preparing the clinical environment which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment;
- serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections making introductions between patient site and provider site following instructions of a clinician to facilitate an effective clinical encounter;
- serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines;
- taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines protocols and procedures;
- completing standardized clinical questionnaires and templates within scope of training and applicable guidelines;
- ensuring that patient privacy is protected by complying with all information security and patient privacy regulations;
- receiving and scheduling requests for simple and complex intra-facility and inter1facility telehealth appointments using an electronic resource-based scheduling system;
- referring patients to providers for screening for Telehealth;
- monitoring and maintaining schedules of rooms patients technologies clinical providers and presenters as needed to ensure efficient telehealth operations;
- providing patient education via approved materials;
- supporting the Veteran in completing patient satisfaction surveys;
- communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care;
- completing other duties as assigned.
Work Schedule: Monday - Friday 0730 - 1600 no weekends
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: Health Technician (Telehealth Clinical) - Advanced T38 Hybrid - GS
Relocation/Recruitment Incentives: Not Authorized
Conditions of employment
- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Complete all application requirements detailed in the Required Documents section of this announcement.
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- BASIC REQUIREMENTS a. Citizenship. Citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405 without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade and position concerned. b. Experience and Education.
- (1) Experience. One year of experience in a health care field that demonstrates the applicants ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR
- (2) Education. Four academic years above high school leading to a bachelors degree with courses related to the occupation. OR
- (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as biological science surgical technician courses nursing assistant or other courses related to the position; or an associates degree in a health care related field; or 3 (b) Six months of experience in the health care field and successful completion of a course for health care technicians hospital corpsmen or medical service specialists given by the U.S. Armed Forces
(1) Such employees may be reassigned promoted up to and including the full performance (journeyman) level or changed to lower grade within the occupation but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.
(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
(3) If an employee who was retained (grandfathered) under this provision leaves that occupation the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation
Grade Determinations:
Health Technician (Telehealth Clinical) GS-6 (Full Performance Level) (1) Experience. One year of experience equivalent to the next lower grade level (2) Demonstrated Knowledge Skills and Abilities (KSA). In addition to the experience above the candidate must demonstrate all of the following KSAs. (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks. (b) Ability to communicate consult and interact with other members of the healthcare team external relations customer service and patient education. (c) Ability to provide and receive guidance and technical direction. (d) Ability to plan organize set priorities work as a team member and effectively complete assignments. (e) Ability to read interpret and apply complex written instructions. (f) Knowledge of general clinical policies and procedures in a healthcare environment. (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
Health Technician (Telehealth Clinical) GS-7 (Advanced) (1) Experience. One year of experience equivalent to the next lower grade level. (2) Demonstrated Knowledge Skills and addition to the experience above the candidate must demonstrate all of the following KSAs. (a) Ability to use independent technical judgment to analyze evaluate and resolve problems. (b) Knowledge of quality control and assurance procedures and principles of performance improvement. (c) Ability to function effectively between competing priorities. (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment. (e) Ability to work with a team to provide technical guidance plan organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload monitoring the status and progress of work monitoring accuracy of work. (f) Ability to assist in Health Technician (Telehealth Clinical) development outcome management and strategic planning. (g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies.
Preferred Experience: Telehealth experience preferred. IT and mechanical experience preferred as well
Reference: For more information on this qualification standard please visit full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-6 to GS-7.
Physical Requirements: See VA Directive and Handbook 5019
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit: and Education.
(1) Experience. One year of experience in a health care field that demonstrates the applicants ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR
(2) Education. Four academic years above high school leading to a bachelors degree with courses related to the occupation. OR
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Examples are listed below:
(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as biological science surgical technician courses nursing assistant or other courses related to the position; or an associates degree in a health care related field; or 3
(b) Six months of experience in the health care field and successful completion of a course for health care technicians hospital corpsmen or medical service specialists given by the U.S. Armed Forces
Additional information
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
Key Skills
- Crisis Management
- Motivational Interviewing
- Patient Care
- Behavioral Health
- Intake Experience
- Case Management
- Experience with Children
- Mental Health Counseling
- Psychotherapy
- PTSD Care
- Social Work
- Addiction Counseling
