Deskside Technician

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Contractors Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs mobile devices printers LAN equipment Activities include hardware maintenance software support and Installs Moves Adds & Changes (IMACs)

Troubleshoot install printers have experience with secure printing solutions such as KOFAX drive mappings permissions and other end-user computing environment related items.
Company Hardware and software maintenance and support
Workplace (Laptops Desktops and iOS) device optimization and configuration
Contractor shall provide onsite desktop services for supported desktop supported desktop software and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
Contractor shall provide onsite Desktop services in English for supported desktop supported desktop software and supported devices.
Contractor shall perform the desktop services in a manner that minimizes interruptions to Companys daily operations.
Contractor shall perform proactive maintenance of the supported desktop supported desktop Software and Supported Devices to minimize downtime.
LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
Field Services support shall manage single user Incidents and VIP tickets P2 P3 P4 along with Service Requests only.
Collaboration skills with Service Desk Remote support teams & Service management on tickets
Provide site support (e.g. meeting/ conference room setup network service)
Onsite deskside support for hardware replacements (laptops docking stations monitors) peripheral setup (printers scanners) conference room support hands-and-eyes for network/server equipment
IT Vending Machine Management Orderings Stocking Coordinating
Works with Facilities on Office Moves Adds and Deletes
Manage printer/SCAN/OCR/setup configuration and troubleshooting

The supported devices are listed below:

Desktops & laptops Meeting room devices
Apple Mac OS for remote connectivity (e.g. Citrix) where applicable
Printer queue and break/fix coordination
iOS devices
Android devices where applicable for Mobile Device Management

Required Skills :

Basic Qualification :

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : No

Drug Screen : No

N/A

Stipend :false

Troubleshoot install printers have experience with secure printing solutions such as KOFAX drive mappings permissions and other end-user computing environment related items.
Company Hardware and software maintenance and support
Workplace (Laptops Desktops and iOS) device optimization and configuration
Contractor shall provide onsite desktop services for supported desktop supported desktop software and supported devices at Company-designated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
Contractor shall provide onsite Desktop services in English for supported desktop supported desktop software and supported devices.
Contractor shall perform the desktop services in a manner that minimizes interruptions to Companys daily operations.
Contractor shall perform proactive maintenance of the supported desktop supported desktop Software and Supported Devices to minimize downtime.
LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
Field Services support shall manage single user Incidents and VIP tickets P2 P3 P4 along with Service Requests only.
Collaboration skills with Service Desk Remote support teams & Service management on tickets
Provide site support (e.g. meeting/ conference room setup network service)
Onsite deskside support for hardware replacements (laptops docking stations monitors) peripheral setup (printers scanners) conference room support hands-and-eyes for network/server equipment
IT Vending Machine Management Orderings Stocking Coordinating
Works with Facilities on Office Moves Adds and Deletes
Manage printer/SCAN/OCR/setup configuration and troubleshooting

The supported devices are listed below: