Principal Systems Analyst

With 1000 intelligence professionals serving over 1900 clients worldwide Recorded Future is the worlds most advanced and largest intelligence company!

Recorded Future is seeking an experienced Principal Systems Analyst to join our this role you will act as the strategic architect and hands-on implementer for Gainsight within our Customer Success organization. Youll design scalable customer-centric workflows align Gainsight with Salesforce integrate project tools like JIRA and leverage AI technologies to enhance outcomeswhile operating within a structured release process.

What Youll Do:

• Design future-state workflows aligned with customer engagement and Gainsight capabilities
• Serve as solution architect and implementer: end-to-end Gainsight workflows dashboards and reporting
• Collaborate with stakeholders through requirements gathering solution design beta testing documentation and rollout
• Integrate Gainsight solutions with ensuring seamless data flow account/opportunity alignment and workflow consistency
• Connect Gainsight with project management tools (e.g. JIRA) and other systems
• Stay current on Gainsights latest features and incorporate them into solutions
• Embed AI capabilities (ChatGPT Google Gemini or similar) into Gainsight workflows to augment Customer Success strategies
• Document technical solutions configurations and user requirements clearly and comprehensively

What Youll Bring:

• 4 years in a Customer Success Operations/Gainsight Admin role
• Level 3 Gainsight certification
• Proven ability to write high-quality solution design documents requirement specs and technical documentation
• Proven ability to manage your work to a project schedule - mapping out milestones dependencies and communicating timelines on an ongoing basis
• Strong orientation toward solutions with structured process adherence (requirements stakeholder engagement design testing documentation)
• Extensive Gainsight workflow dashboard and reporting experience
• Familiarity integrating Gainsight with and project tools like JIRA
• Experience delivering within a defined release process and managing change control
• Experience with pooled and/or digital CSM models
• Excellent communication collaborative and stakeholder management skills.
  
  

Preferred Qualifications

• Expertise in relational database integration and SaaS data transformation (e.g. complex queries ETL)
• Prior experience with Gainsight implementation or expansion with a focus on maximizing adoption scalability and reducing technical debt
• Strong strategic advisory skills: ability to lead design workshops best-practice sessions and articulate customer success strategies.
• Familiarity with cross-functional collaboration across teams (e.g. Sales Engineering Product)
• Experience with AI-powered workflows especially using ChatGPT and/or Google Gemini within customer success or tech stack
• Agile mindset and adaptability in evolving environments with strong attention to detail and documentation
  
  

The base salary range for this full-time position is $129000-$193500. Our salary ranges are determined by role level and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range individual pay is determined by state work location and additional factors including job-related skills experience and relevant education or training. This position may be eligible for incentive compensation equity and medical dental vision life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

Why should you join Recorded Future
Recorded Future employees (or Futurists) represent over 40 nationalities and embody our core values of having high standards practicing inclusion and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

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We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work Recorded Future is made a better place every day.

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Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race religion color national origin gender including pregnancy sexual orientation gender identity age marital status veteran status disability or any other characteristic protected by law.

Recorded Future will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future including those sent to our employees or through our website will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Futures recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

Note: Our interview process for all final-round candidates requires a mandatoryin-person interviewor a live scheduledvideo conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.