ServiceNow Product Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
ServiceNow Product Manager
Platform Strategy & Delivery London Excellent Market Rates
This is a true product ownership role for someone who knows ServiceNow inside out and can own the platform strategy roadmap and delivery for a major insurer undergoing transformation.Youllbe the go-to decision maker for all ServiceNow questions unblocking concurrent workstreams and ensuring the platform evolves to support service automation and operational integration.
Thisisnta coordinator role or a project manager calling themselves a product manager. This needs someone who can make architectural decisionsprioritisecompeting demands and manage an outsourcer delivering BAU ServiceNow operations plus change.Youllown the strategy and roadmap for a platform underpinning a complex transformation programme.
Why this stands out
True ownership not coordination.Youllown the ServiceNow platform strategy roadmap and delivery decisions. When project teams hit ServiceNow architectural or roadmap questionsyourethe decision maker.
Complex interesting environment.Major organsiation with over 5000 employees with service automation transformation multi-country consolidation and ongoing platform evolution. Multiple concurrent workstreams all depending on your platform decisions.
- Outcome-based accountability.Work where results genuinely matter.Youllhave direct access to leadership and real influence over platform direction.
Working arrangements. Primarily London with occasional visits elsewhere. Client preference is 2 days/week onsite though exceptional candidates may negotiate 1 day/week.
Whatyoullbe doing
Own the ServiceNow platform strategy and roadmap. Manage andprioritisethe backlog of enhancements and platform evolution. Manage the outsourcer running BAU ServiceNow operations including performance and delivery of change. Provide clear decisions to unblock project workstreams on platform design choices priorities anddeliverytrade-offs. Ensure platform work aligns to service automation service operations integration and Ireland consolidation requirements.
What you need
Essential:
10 years strong ServiceNow platform experience
True product ownership capability - roadmap valueprioritisation backlog management stakeholder management
Expert-level ServiceNow knowledge to own decisions and roadmap (doesntneed to be pure architect but must be expert enough)
Strong experience managing third-party outsourcers delivering BAU plus change on ServiceNow
Ability tooperateunder outcome ownership and move fast on decisions
Highly desirable:Experience supporting multiple concurrent workstreams with a single platform roadmap. Strong grasp of service operations context (incident/change/CMDB impacts). Financial services background.
The practicalities
- Contract: 6 months initial expected to run through end of year
Start:ASAP
IR35:Outside
Location:Primarily London. Occasional visits elsewhere. Client preference is 2 days/week onsite though exceptional candidates may negotiate 1 day/week.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
