Principal Consultant – IPTVoice Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Principal Consultant IPT/Voice Support
Responsibilities
Reporting to the IS Operations Manager Global Network Services the IP Telecommunications Engineer position is responsible for the delivery of network services in a global enterprise environment. The successful candidate must have a detailed knowledge of networking technology with a specialty in Voice over IP technology from Cisco. They must be team oriented and have strong leadership ability. The successful candidate will have a strong focus on attention to detail and will have the authority of character to make sure everything is done correctly and with integrity.
Responsible for all operational aspects of the telecommunications network including meeting standards technical integration and addressing incidents on a daily basis
Assist in deployment of new voice projects and services in the Enterprise
Work cooperatively with other engineering resources to maintain and revise technical documentation
Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services in the Asia/Pacific region
Make recommendations to the senior engineering resources to identify problem areas in a proactive way and assist in developing solutions to meet the challenges in the converged network environment
Technical expert in following technologies
Cisco call manager and Unity connection
Call Manager express and Unity Express
TDM
UCCE/UCCX
IPT (Cisco)
VOIP (Cisco)
Cisco Video
Unified Communications (Cisco / Microsoft)
Voice gateways / routers
Qualifications we seek in you!
Minimum Qualifications
Bachelors Degree required. Preferably in Computer Science Information Systems or related field.
Strong technical knowledge in Cisco voice technologies/IPT
Preferred Qualifications/ Skills
Strong communicator English in spoken and written form
Certifications such as Cisco CCNP voice or similar
Why join Genpact
- Lead AI-first transformation Build and scale AI solutions that redefine industries
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
- Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
- Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Staff IC
Key Skills
- Enterprise Software
- SAP Warehouse Management
- AWS
- Solution Architecture
- SAP EWM
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- Enterprise Sales
- Pre-sales
- Management Consulting
- Oracle
About Company
Artificial Intelligence. Real Outcomes. AI is changing big businesses, and so are we. Discover how cutting-edge AI drives unparalleled value.
