Lead Consultant – IPTVoice Support

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
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Inviting applications for the role of Lead Consultant IPT/Voice Support

Responsibilities

Reporting to the IS Operations Manager Global Network Services the IP Telecommunications Engineer position is responsible for the delivery of network services in a global enterprise environment. The successful candidate must have a detailed knowledge of networking technology with a specialty in Voice over IP technology from Cisco. They must be team oriented and have strong leadership ability. The successful candidate will have a strong focus on attention to detail and will have the authority of character to make sure everything is done correctly and with integrity.

Responsible for all operational aspects of the telecommunications network including meeting standards technical integration and addressing incidents on a daily basis
Assist in deployment of new voice projects and services in the Enterprise
Work cooperatively with other engineering resources to maintain and revise technical documentation
Responsible for troubleshooting issues and issue management for all VoIP and traditional TDM services in the Asia/Pacific region
Make recommendations to the senior engineering resources to identify problem areas in a proactive way and assist in developing solutions to meet the challenges in the converged network environment
Technical expert in following technologies
Cisco call manager and Unity connection
Call Manager express and Unity Express
TDM
UCCE/UCCX
IPT (Cisco)
VOIP (Cisco)
Cisco Video
Unified Communications (Cisco / Microsoft)
Voice gateways / routers

Qualifications we seek in you!
Minimum Qualifications

Bachelors Degree required. Preferably in Computer Science Information Systems or related field.
Strong technical knowledge in Cisco voice technologies/IPT

Preferred Qualifications/ Skills

Strong communicator English in spoken and written form
Certifications such as Cisco CCNP voice or similar

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.