Associate Service Coordination
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Req Id:427516
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day youll inspire others by providing the best customer experience as you install repair and maintain Bells services and network for our residential and business customers.
At Bell youll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
Name and description of the hiring department
Business Provisioning Implementation Coordinator
The Business Provisioning team is responsible for the provisioning and coordination of customer services within the IPVPN BID Broadband and Core Data product lines.
The BDP Associate is the main point of contact and responsible for coordinating/monitoring provisioning orders for regional national and international services. The Associate monitors all critical dates and if required escalates to the 560 Escalation team to ensure the customer due date is met. The Associate answers questions and provides updates on an ongoing basis to internal partners and must adapt quickly to the changing environment of the telecommunications industry. They work in a dynamic environment of which the objective is to improve service objectives for our customers and whose principal concern is effectiveness and constant improvement of the quality of work. This job will provide the individual with many opportunities for training on the various data services within the Business Data Provisioning team.
Job Duties / Accountabilities
- Prioritize coordinate and manage critical dates for Legacy Broadband and IP-VPN Data Provisioning orders
- Work with multiple Bell systems such as COPS Focus IPACT UTM PVC Oars IPOTS ATOM and Network Request
- Provide regular updates on orders and do follow ups to ensure due date is met
- Engages 560 Escalation team in a timely manner for support to clear roadblocks
- Identify equipment order or service provisioning process discrepancies and refer to 560 Team for resolution
Essential Qualifications / Competencies
- Strong analytical skills to point out the provisioning road blocks
- Ability to manage multiple activities at a high level and dive into details when challenges arise on or before customer due dates
- Ability to effectively facilitate discussion to set new customer due dates
- Understand and articulate requirements and issues from a hardware perspective
- Excellent written and verbal communication skills to address the provisioning issues
- Basic knowledge of MS Office tools (Word Excel and Outlook)
- Ability to prioritize workload and time accordingly to balance the assigned provisioning orders
- Knowledge of English required
- In the course of their duties this person will be required to interact with French & English speaking stakeholders across Canada
Preferred Qualifications / Competencies
- IP VPN BID Broadband and Core Data experience preferred
- General knowledge and ability to use COPS IPACT PVC Oars and other provisioning tools
- Post-secondary education
Working Conditions
- Regular business hours during Monday to Friday
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 02/13/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
