Senior Manager, Fraud Prevention and Detection
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Job Location:
Cottonwood Heights, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
The role:
We are seeking a talented and self-motivated Senior Manager to assist in leading our Fraud Prevention and Detection team. This Senior Manager will work closely with other fraud leadership to facilitate operational excellence. The Senior Manager Fraud Prevention and Detection will be responsible for overseeing Fraud Managers and teams that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent Member experience while meeting Investigation standards. You will partner with other Fraud Operation teams AML Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain.
What youll do:
- Manage teams of speciality Fraud Managers and Fraud Prevention and Detection Specialists to ensure determinations are appropriate fully supported and clearly documented for fraud cases
- Provides ongoing mentoring coaching and counseling to Fraud Managers and Fraud Prevention and Detection Specialists to drive production and quality goal achievement
- Work closely with Fraud Managers and Investigators to identify training needs performance gaps project process improvement and provide recommendations to leadership
- Collaborate with Senior Management related to ongoing projects to further enhance process improvements and special projects
- Lead and coach Fraud Managers and Fraud Prevention and Detection Specialists on productivity while driving accountability and efficacy.
- Develop and implement SOPs for new processes
- Partner with workforce management to balance cost and capacity to meet established SLAs
- Identify opportunities for financial recovery through other financial institutions or law enforcement
- Be a strong advocate of change within the organization
What youll need:
- 8 years of fraud leadership experience
- Ability to implement and iterate on Fraud Investigation SOPs identify and incorporate automation tools to enhance Investigators efficacy and efficiency and drive accountability
- Subject matter expert for Fraud Prevention and Investigation including process processes controls and KPIs
- Demonstrate ability to lead a team
- Knowledge of banking compliance trends rules and regulations
- Excellent organizational skills
- Excellent written and verbal communication and presentation skills
- Analytical and problem-solving skills
Nice to haves:
- Experience in managing multiple fraud teams
- A CFE or similar industry designation
Required Experience:
Senior Manager
Key Skills
- Electrical
- Academics
- Customer Service
- Computer Data Entry
- Cardiac Surgery
- Freight Forwarding
About Company
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