Front Desk Associate

Duties include but are not limited to:

• Utilizes the Property Management System (PMS) to access the guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. Provides guests with their room key or card.
• Provides assistance in handling customer complaints involving management as necessary.
• Receives requests and processes reservations within established guidelines. When rooms/spaces are not available provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
• Registers and assigns rooms/spaces to guests transmitting and receiving messages keeping records of occupied rooms/spaces and guest accounts making and confirming reservations and presenting statements to and collecting payments as necessary.
• Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
• Ensures guest security and privacy is maintained at all times.
• Interacts with guests professionally; answers questions concerning the facility amenities and provides information about local attractions.
• Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
• Runs and prints various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as requested.
• Answers phones and transfers calls to appropriate individuals.
• Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
• Retrieves Lost and Found items and contacts the guest regarding lost or found items.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State drivers license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
• This position is subject to the possibility of working on weekends and holidays as well as rotating shifts often consisting of other than normal duty hours.
• The incumbent may be recalled to duty and/or required to work overtime as necessary to meet mission requirements.

Qualifications

In order to qualify for this position your resume must provide sufficient experience and/or education knowledge skills and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills knowledge and abilities as they relate to this position. Therefore we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan series grade to and from dates and address of the agency/organization.

Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

• Knowledge of daily front desk operations of a hotel or RV Parks.
• Knowledge of basic principles concepts standards and regulations related to hospitality operations.
• Knowledge of an automated property management system(s)
• Skill in resolving customer complaints.
• Skill in the use of Microsoft Office Programs (e.g. Word Excel Power Point Outlook).
• Skill in basic math.
• Skill in reading.
• Ability to handle control and account for large amounts of cash.
• Ability to handle address and resolve customer complaints.
• Ability to communicate effectively both orally and in writing in English.

You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. professional philanthropic religious spiritual community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service. must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7 2025 The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at Although a Self-Check is not mandatory it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.