Principal Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.
To make that happen we need people who are curious self-propelled generous and genuine. People who love being part of a fast-moving fast-thinking growth company. And people who careabout each other about UiPath and about our larger purpose.
Could that be you
Your mission
Youll provide a true add value to our customers by increasing our product adoption and utilization enriching our relationship and communications and being a customer centric partner with a view to achieve higher NPS & CSAT scores minimize Churn and create scaling opportunities across different business units.
What youll do at UiPath
Customer
Ensure the UiPath message Customers Matter by ensuring customers see the Automation Add Value and realization of business objectives.
Act as a strategic & trusted advisor to the customer.
Empathize with every aspect of the customer experience putting customers needs first.
Maintain high levels of customer engagement by regularly engaging with customers.
Drive higher customer satisfaction and loyalty by addressing customers challenges and warranty renewals.
Enabled customers to drive Automation journey using workshops training enablement sessions and becoming product experts.
Conduct business reviews to ensure the Automation journey remains on track.
Immerse the UiPath Culture and CS passion into the relationship building with customers.
Build customer communities & networks to drive collaboration across industries.
Internal
Provide a voice back to the product team of what our customer need.
Enable adoption of UiPath products and drive higher customer retention.
Increase customer NPS & CSAT scores & customer feedback.
Develop Customer Success assets and methods and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.
Help drive customer references and case studies.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPaths Account Executives to help them be more effective.
Proactively spot and correct any issues that could affect customer satisfaction or retention.
Also as an employee of UiPath you are required to comply at all times with UiPaths policies that were communicated to you from time to time and that are available on Inside UiPath.
What youll bring to the team
Soft Skills
Capable in building strong relationships
Collaborative Listener & Advisor
Empathy & sympathy
Strong presentation skills
Excellent verbal & written skills
Sales Consultant or Customer Success
Analytical & Strong problem solving
Multi-lingual English (as minimum)
Technical Skills
Project management
Support or Presales experience
Software development/Testing
Hands on digital Technology
Software delivery and implementation
Customer conflict solving
Understand application landscape
The above is not an exhaustive list of your responsibilities and duties given that such may be varied from time to time by addition to your normal responsibilities and duties UiPath reserves the right to require you to perform other duties consistent with your position or skills.
Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid office-based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .
Required Experience:
Manager
Key Skills
- Business Development
- Classroom Experience
- Dayforce
- Go
- Cloud Computing
- AWS
- Teaching
- Administrative Experience
- Leadership Experience
- negotiation
- SAS
- Data Analysis Skills
About Company
We deliver the most advanced Enterprise #RPA Platform, built for business and IT. As you strive to benefit in the Automation First Era, your digital transformation accelerates here. More than 2,750 enterprise customers and government agencies use UiPath's Enterprise RPA platform to r ... View more
