Account Manager

Makati City - Philippines

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

SUMMARY

The Account Manager plays a key role in managing a large portfolio of the firms small- to mid-sized clients delivering a high-touch consultative customer experience. This role is responsible for maintaining strong client relationships ensuring operational excellence and driving overall client satisfaction and retention. As a primary representative of the organization the Account Manager must demonstrate exceptional communication skills strong business acumen and an advanced understanding of the organizations solutions and service delivery model.

JOB RESPONSIBILITIES

Serve as the primary relationship owner for a high volume of small-tier client accounts ensuring timely support proactive communication and consistent service delivery.
Manage day-to-day client inquiries by reviewing prioritizing and triaging incoming requests ensuring accurate routing and timely follow-through.
Build a strong operational understanding of each clients environment business needs and recurring challenges to effectively support ongoing requirements.
Partner cross-functionally with internal teams including Service Desk Engineering Finance Billing and others to drive efficient issue resolution and maintain a seamless client experience.
Follow established ticketing documentation and escalation procedures to ensure predictable high-quality service outcomes.
Monitor recurring trends risks and client sentiment escalating insights to account management leadership to support retention and continuous improvement.
Contribute to client retention efforts by delivering a consistently responsive dependable and solutions-oriented experience.

QUALIFICATIONS

A minimum of three years of experience in customer success account management or client services preferably supporting enterprise-level organizations.
Experience working with CRM platforms and preparing client-facing proposals or materials.
Proficiency with the Microsoft Office Suite with strong Excel skills preferred.
Demonstrated ability to build strong client relationships navigate complex client needs and communicate with professionalism and clarity.
Highly energetic self-directed and organized with a continuous improvement mindset and strong follow-through.
Comfortable working both independently and collaboratively in a fast-paced dynamic environment.
Excellent time management prioritization and multitasking skills.

JOB REQUIREMENTS

Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.

This is a remote position. SUMMARY The Account Manager plays a key role in managing a large portfolio of the firms small- to mid-sized clients delivering a high-touch consultative customer experience. This role is responsible for maintaining strong client relationships ensuring operational exc...

This is a remote position.

SUMMARY

JOB RESPONSIBILITIES

Serve as the primary relationship owner for a high volume of small-tier client accounts ensuring timely support proactive communication and consistent service delivery.
Manage day-to-day client inquiries by reviewing prioritizing and triaging incoming requests ensuring accurate routing and timely follow-through.
Build a strong operational understanding of each clients environment business needs and recurring challenges to effectively support ongoing requirements.
Partner cross-functionally with internal teams including Service Desk Engineering Finance Billing and others to drive efficient issue resolution and maintain a seamless client experience.
Follow established ticketing documentation and escalation procedures to ensure predictable high-quality service outcomes.
Monitor recurring trends risks and client sentiment escalating insights to account management leadership to support retention and continuous improvement.
Contribute to client retention efforts by delivering a consistently responsive dependable and solutions-oriented experience.

QUALIFICATIONS

A minimum of three years of experience in customer success account management or client services preferably supporting enterprise-level organizations.
Experience working with CRM platforms and preparing client-facing proposals or materials.
Proficiency with the Microsoft Office Suite with strong Excel skills preferred.
Demonstrated ability to build strong client relationships navigate complex client needs and communicate with professionalism and clarity.
Highly energetic self-directed and organized with a continuous improvement mindset and strong follow-through.
Comfortable working both independently and collaboratively in a fast-paced dynamic environment.
Excellent time management prioritization and multitasking skills.