Company Summary

Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance default solutions and other real estate related products and services to legal lending valuation and real estate professionals across Canada. With FCT you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge purpose and the opportunity to grow both personally and professionally in a team-oriented environment youll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business and we actively work towards it every day.

HERES HOW YOULL CONTRIBUTE:

• Lead and conduct deep qualitative and quantitative research into the residential lending industry user behaviours lender and broker workflows and service delivery models to uncover insights that shape product direction.
• Translate research findings into strategic experience frameworks design concepts service blueprints and actionable recommendations that influence product and business strategy.
• Drive endtoend product experience design from discovery and ideation through prototyping validation refinement and experience delivery.
• Facilitate crossdepartment design sprints collaborative workshops and cocreation sessions to align stakeholders on customer problems opportunities and solution directions.
• Partner closely with Product Managers Engineers SMEs Operations Legal and other business units to drive experienceled decisionmaking and ensure design integrity throughout execution.
• Develop and maintain experience roadmaps aligning shortterm design needs with longterm strategic vision.
• Reimagine existing services and proactively propose new product and service modelsincluding AIenabled workflows automation opportunities and nextgeneration experience concepts.
• Produce highfidelity prototypes journey maps service models UX flows and research artifacts that articulate user needs and experience opportunities clearly.
• Establish and maintain a repository of experience guidelines design principles and UX standards for internal teams to follow.
• Evaluate and measure product experiences using qualitative and quantitative UX metrics; ensure learnings shape ongoing design and product improvements.
• Evangelize usercentered design practices across RLS and lead initiatives that strengthen a culture of experience innovation.

HERES WHAT YOULL BRING:

• A dynamic highly skilled professional background in experience design service design and user research within complex product ecosystems ideally in financial services lending or similarly regulated industries.
• 5 years of experience in product experience UX research service design product design or related fields.
• Demonstrated excellence in designing and delivering product & user research programs synthesizing insights and turning them into strategic recommendations.
• Advanced capability in facilitating design sprints workshops and cross-functional innovation sessions.
• Strong expertise in strategic experience design including journey mapping service blueprinting prototyping and futurestate experience modeling.
• Strong communicator capable of clearly articulating design principles research insights and experience strategies to both technical and nontechnical stakeholders.
• Experience influencing senior leaders and driving alignment across departments with differing goals.
• Strong understanding of product development practices including agile lean and iterative design.
• Ability to identify AIdriven opportunities automation use cases and futureforward experience innovations.
• Selfmotivated proactive and comfortable working independently while navigating complex organizational environments.
• Exceptional collaboration and relationshipbuilding skills with internal and external partners.

Total Direct Compensation:

Any pay range is in $CAD

HERES WHAT SETS US APART:

Through mentoring innovative tools and a variety of programs that engage and reward we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces Best Workplaces in Canada for Financial Services & Insurance Best Workplaces in Canada for Women Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. Were also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of FCTs hiring process.

To avoid any delays in the recruitment process if you require accommodation to apply please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment hiring placements transfers promotions training compensation benefits discipline and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race colour place of origin ethnic origin citizenship handicap (including mental and physical disability) sex sexual orientation gender identity and expression creed (religion) marital status family status (being in a parent/child relationship) age or any other basis prohibited by the applicable provincial or federal human rights legislation.