Lead Coordinator Demo & Technical Customer Support
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
At Stryker we are responsive determined and energetic about making healthcare better. Join us to deliver reliable service technical excellence and meaningful impact every day.
Be the connection that keeps our customers service teams and commercial partners moving. As the Lead Coordinator Demo & Technical Customer Support you sit at the centre of technical service delivery customer experience and operational execution driving timely outcomes across complex fastmoving workstreams. This role offers visibility ownership and the opportunity to influence how our solutions are delivered in realworld healthcare environments.
This role is ideal for professionals interested in project coordination and management investigations and process improvement and technical/medical operations. You will coordinate nuanced work manage multiple priorities and deliver structured outcomes in regulated settings making this a strong platform to build and deepen transferable operational and projectbased skills.
What You Will Do
- Coordinate and prioritise service activities to optimise utilisation and response times for service engineers.
- Serve as the first point of contact for internal and external customers resolving enquiries or directing them through defined service pathways.
- Analyse product implementations modifications and enhancements to ensure alignment with customer specifications and approved procedures.
- Troubleshoot technical issues determine appropriate solutions and recommend corrective actions to internal teams or customer representatives.
- Process service and product orders endtoend from entry through to invoicing ensuring accuracy and ontime completion.
- Support sales and marketing activities by arranging and tracking demonstration products to customer sites in line with agreed timelines.
- Assess customer product requirements and provide onsite or remote technical representation as required.
- Maintain accurate records across service order and customer management systems to support reporting audit readiness and service metrics.
What You Will Need
- Minimum 3 years of experience in customer support technical service coordination field service coordination or operations in a regulated or technical environment.
- Minimum completion of a postsecondary qualification (certificate diploma or higher) in a technical business or healthrelated discipline.
- Experience using service management and order processing systems within defined procedures and workflows.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
