Senior Hardware Program Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

Now more than ever the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology resources and community. Our focus is on building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love. Because our technology is purpose-built for restaurants by restaurant people restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Toasts Hardware team designs and develops world-class hardware devices in conjunction with our manufacturing partners in Asia. As Toast continues to grow internationally we are looking for an experienced Senior Hardware Program Manager with regulatory compliance expertise to join our HW PMO team in Taiwan. As part of the HW PMO you will play a key role in supporting worldwide new product introductions (NPI). You will leverage your hardware development program management and regulatory compliance experience to help build and operationalize Toasts HW regulatory readiness and compliance program. You will partner with cross-functional teams including Engineering Legal Compliance and Product Management to build process documentation create scalable solutions manage risk and ensure successful product launches.

Essential Job Responsibilities

• HW Project Management
• Lead new hardware product development programs through to production launch.
• Create and execute project work plans revising as needed to meet changing requirements.
• Manage the project risk register and associated mitigation plans.
• Manage ODM JDM suppliers to maintain schedule and execute on all deliverables.
• Compliance Program Management
• Own and drive regulatory and compliance programs for Toast Devices.
• Partner with Product Hardware Supply Chain and Legal teams to embed classification and Country of Origin (COO) requirements into NPI and launch processes.
• Work with the Compliance Manager to design and establish governance models Standard Operating Procedures (SOPs) and controls.
• Track compliance status launch readiness and risk indicators.
• Clearly communicate risk tradeoffs and recommendations to senior stakeholders and leadership.
• Leadership & Alignment
• Understand Toasts strategic priorities and align cross-functional teams with a clear project plan ensuring focus and commitment to met deliverables.
• Serve as the primary conduit for projects/programs between multiple suppliers and global cross-functional teams.
• Hold teams accountable for their commitments removing roadblocks and leveraging organizational resources to improve project capacity.
• Ensure teams are adhering to Toast standards and best practices.
• Communication
• Convey information clearly and accurately through various methods (e.g. email phone Slack WeChat and WhatsApp).
• Possess strong verbal and written English communication skills.

What youll need to thrive (Requirements)

• Minimum 6 years of project management experience PMP certification preferred.
• 3 years of experience in HW Regulatory and Compliance.
• Technical experience working with electromechanical systems; mobile tablet experience is a plus.
• Experience managing manufacturing suppliers in Asia.
• Experience working with a US-based company or US-based teams.
• Strong English communication skills are a must.
• Strong knowledge of program management skills in a product development environment using both Agile and Waterfall methodologies.
• Self-motivated and able to work independently.
• BS in a technical major such as Mechanical Engineering (ME) or Electrical Engineering (EE).
• Ability to drive tangible results in a timely manner even when the work involves a high level of ambiguity.
• Strong collaboration and influencing skills.
• Must be willing to travel: domestically to China and internationally.

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Toast Uses AI in its Hiring Process

Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity Equity and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

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