Customer Service Representative
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Job Location:
Alexandria, VA - USA
Yearly Salary:
$ 57736 - 75059
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary
Are you up for an exciting challenge of working as a Customer Service Representative If so this job is for you. This position can jumpstart your career by learning about an agency that celebrates supports and thrives on building intellectual property and experience and what its like to work at the United States and Patent Trademark Office (USPTO) in the Office of Patents Stakeholder Experience Stakeholder Support Division.
The physical worksite for this position is located in Alexandria Virginia. Presence at the Alexandria VA campus is required for this role as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion.
The individual selected for this position will
- Respond to a variety of telephone voicemail and email inquiries pertaining to patent examination and patent application regulations rules and procedures by providing information to the United States Patent Trademark Office (USPTO) personnel and the public.
- Provide technical information guidance and direction to stakeholders pertaining to Patent rules and regulations governing the submission of patent application documents.
- Provide stakeholders with timely and accurate responses inquiries from multiple channels by determining issues reviewing patent rules regulations and procedures to accurately address issues and apply reasoning to identify and provide stakeholders with guidance related to patent examination and patent application requirements and rules. Doing so will trigger corrective measures for patent applications and/or thorough explanation of facts and next steps to stakeholders in a manner that is understandable to their persona and patent journey.
Conditions of employment
- Applications will only be accepted from United States Citizens and Nationals.
- Your resume and question responses must demonstrate the job-related competencies.
- You must meet the definition of specialized experience.
- Required to pass a background investigation and fingerprint check.
- Must be registered for Selective Service if applicable ().
- If selected you may be required to complete a one year probationary period.
- You must meet all qualification requirements upon the closing date of this announcement.
- Suitable for Federal Employment
Qualifications
You must meet the United States Office of Personnel Managements (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at General Schedule Qualification Standards ()
Specialized Experienceis experience that has equipped applicants with the particular knowledge skills and abilities to successfully perform the duties of the position and that is typically in or related to the position to be filled. To be creditable specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position the next lower grade level is a GS-06.
Specialized experience for this position includes:
Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
Education
Education may not be substituted for specialized experience at this grade level.
Additional information
If you are a male applicant born after December 31 1959 you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.
This is a Non Bargaining Unit position.
This is a Public Trust position and has a risk level designation of moderate.
Background Investigation - If selected for this position you may be required to complete a Declaration for Federal Employment (OF-306) which includes a fingerprint and credit check to determine your suitability for Federal employment and to authorize a background investigation.
The USPTO participates in E-Verify. For more information on E-Verify please visit the Department of Homeland Security Website.
All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
Relocation Expenses are not authorized and will not be paid.
CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a well qualified rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Managements Career Transition Resources website at: OPM CTAP/ICTAP. CTAP/ICTAP documentation requirements are listed in the Required Documents section of this announcement.
More than one selection may be made from this announcement if additional identical vacancies in the same title series grade and unit occur within 90 days from the date the certificate was issued.
All application materials become the property of the United States Patent and Trademark Office.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. ( should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
