SO1 Career Management Service Complaints Decision Body (SO1 CM SC DB)
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Job Summary
| This is a new FTRS (HC) post acting as a Service Complaints (SC) Decision Body (DB) resolving Service Complaints specifically relating to Career Management. Based in the Army Personnel Centre Glasgow but working remotely for much of the time the Roles and Responsibilities include: Deciding on Career Management Service Complaints within prescribed timelines. Idntifying lessons for improvement and making recommendations for the development of Service Complaint and Career Management policies and processes. Exploiting Continuing Professional Development opportunities to maintain competency as a Service Complaints Decision Body. Conduct secondary duties and tasks as required by the SC Secretary. The SC DB is a critical appointment within the SC system and is a very individual responsibility. They are responsible in law for their determination including at Employment Tribunal and Judicial Review. The decisions that they make will have profound consequences on the individuals involved and on the institution. These decisions and determinations are binding and irrevocable unless overturned by either a formally appointed Appeal Body or by the Service Complaints Ombudsman for the Armed Forces / Armed Forces Commissioner. The postholder must act as DB to decide SC on behalf of the Army Board / Defence Council in accordance with JSP 831. As such they must write SC determinations taking appropriate advice where necessary and where they find that a complainant has been wronged must identify suitable redress within delegated powers including financial redress. |
Key Skills
- Abinitio
- Lifting Equipment
- Customer Service
- Apache Commons
- Business Management
