Principal Consultant JIRA Cloud

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Principal Consultant - JIRA Cloud

We are looking for an experienced Enterprise Tools Administrator with strong handson expertise in JIRA Cloud and related enterprise productivity platforms. The ideal candidate will have experience managing configuring and optimizing enterprise tools ensuring they support business operations workflows and stakeholder needs efficiently. This role involves platform administration workflow design automation process improvement and user support across multiple enterprise applications.

Responsibilities

JIRA Cloud Administration
Configure administer and maintain JIRA Cloud projects boards workflows screens fields and permissions.
Design and optimize custom workflows for various teams and business processes.
Implement and manage JIRA Automation for task routing notifications and operational efficiency.
Create dashboards reports and advanced filters using JQL to support analytics and tracking.
Manage user roles access permissions and license governance.
Enterprise Tools Management
Administer and support additional enterprise collaboration and workflow tools (e.g. service management platforms ticketing systems productivity suites).
Ensure seamless integration between JIRA Cloud and other enterprise applications.
Maintain system configurations improve usability and enforce governance standards.
Operational Support
Provide L1/L2 support for tool related issues configuration requests and access management.
Troubleshoot platform issues coordinate fixes and escalate to vendors or internal teams when needed.
Monitor platform performance and ensure high availability for enterprise applications.
Process Optimization
Work with business and technical teams to translate operational needs into tool configurations.
Analyze existing workflows and recommend improvements to enhance efficiency.
Maintain platform hygiene naming conventions archival policies and best practices.
Documentation & Reporting
Maintain comprehensive documentation for configurations workflows SOPs and knowledge articles.
Produce reports on tool usage ticket volumes workflow analytics and performance metrics.
Support audits by maintaining accurate system records and configuration logs.
Collaboration & Stakeholder Management
Partner with project managers engineering teams operations and business users to gather requirements.
Participate in cross functional discussions to standardize processes and ensure tool alignment.
Train users on JIRA Cloud features best practices and new functionalities.

Qualifications we seek in you!
Minimum Qualifications
Good hands-on experience administering JIRA Cloud in an enterprise environment.
Strong understanding of workflow management automation dashboards and project configurations.
Experience managing or supporting other enterprise tools (ITSM collaboration workflow automation).
Familiarity with tool integrations APIs or connectors is a plus.

Preferred Qualifications/ Skills
Technical Skills
Expertise in JIRA Cloud JQL workflows schemes user administration.
Understanding of enterprise tool governance access controls and configuration management.
Basic scripting or automation knowledge (e.g. PowerShell API basics) is an advantage.
Strong analytical and problem solving abilities.
Soft Skills
Excellent communication and stakeholder management skills.
Detail oriented with strong documentation abilities.
Ability to work independently in a fast paced operational environment.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.