Waitstaff Leader Nl-03 Rft (All Sources)

Assists supervisor by leading and directing NA-3 waitress/waiter subordinates answering questions passing on instructions resolving problems which arise training new employees and ensuring the smooth operation of the facility. Performs necessary preparations in assigned area prior to opening the dining room such as; setting the tables with cloths silverware glasses condiments napkins and decorations. Prepares back-up tables with such supplements as butter ice coffee fruits juices salads and breads. Must be familiar with the menu for the day offer suggestions if requested record desired selections from guests and turn in the order for preparation to the kitchen. Serves side dishes such as salads fruit dishes bread wine or other beverages. When meal is completed clears and cleans table and the immediate area and resets the table in preparation for the next guests.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers smiles and makes eye contact. Asks questions to determine verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor or proper point of contact for help when problems arise.

Relays instructions from supervisor. Gets work started. Sets work pace. Demonstrates work methods and provides work-related guidance. Ensures worksite materials and tools are available to complete work. Reports workplace injuries immediately to the immediate or higher level supervisor and to the Human Resources office in the absence of the immediate supervisor. Checks with supervisor on problems. Checks on work and meets productivity goals. Ensures employees follow security safety and housekeeping rules. Conducts on-the-job training and instructions. Performs supervisory duties in an emergency or short-term and nonrecurring basis.

Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards and any injury occupational illness and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as assigned.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

SKILLS AND KNOWLEDGE: Skill to serve beverages and meals in the proper manner and sequence. Knowledge of proper food handling techniques such as the correct side to serve from and the correct side to remove from. Knowledge of the composition of all food items on the menu whether American or foreign; the available beverages and wines and which wines complement specific meals and their proper serving temperatures. Skill in proper table setting techniques. Knowledge of simple math calculations in order to tabulate checks.

RESPONSIBILITY: Assigned stations by supervisor and given any special instructions necessary. Held responsible for complying with standard methods and procedures such as conduct etiquette dress code serving techniques and complete familiarity with the menu and any subsequent day to day changes.

PHYSICAL EFFORT: Work requires the use of both arms hands and legs and involves prolonged standing walking reaching and light lifting. Lifts and carries objects up to 45 lbs independently and objects over 45 lbs with assistance.

WORKING CONDITIONS: Work is normally performed inside with adequate lighting and heat. Waiters are exposed to the possibility of cuts bruises and slippery floors when in the kitchen area.

Please includeMONTH/YEAR andHOURS per weekfor all previous work experience listed on the resume. If there is no indication of time in position we will credit the minimum.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.