Job Summary:
Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.
Qualifications :
External Basic Qualifications :
- High school diploma/GED and at least two years of experience working in a pharmacy retail OR fulfillment task-oriented environment.
- Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
- Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
- Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
- Must be fluent in reading writing and speaking English (except in Puerto Rico).
- Basic level PC skills (for example: start up and shut down computer use mouse to point and click start and close programs switch between programs save files print documents and/or access information online).
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Job Summary:Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of conta...
Job Summary:
Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.
Qualifications :
External Basic Qualifications :
- High school diploma/GED and at least two years of experience working in a pharmacy retail OR fulfillment task-oriented environment.
- Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
- Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
- Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
- Must be fluent in reading writing and speaking English (except in Puerto Rico).
- Basic level PC skills (for example: start up and shut down computer use mouse to point and click start and close programs switch between programs save files print documents and/or access information online).
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
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