First impressions are everything! As a Receptionist you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties
Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests permanent satisfaction by providing high quality services throughout their stay
Helps encourage customer loyalty by building friendly personalized relationships
Anticipates guests needs and takes them into consideration
Completes all tasks linked to the guests arrival and departure in compliance with internal procedures
Handles phone calls Handles e-mails
Passes information on as necessary to other departments (conference and banqueting floor staff technical etc) and to other members of the front-desk team
Qualifications :
Work Experience
Previous experience in similar role is preferable.
Friendly approachable with excellent customer service skills.
Flexibility in working hours essential
Basic IT skills
Full training provided
Additional Information :
One more thing
By working at the Mercure White Hart Salisbury you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more