OTC- Group Manager Ops- REF90082Z- 10-15 years exp- Night Shifts- Vikhroli- BCOM- Accounts Receivable

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Process & Operations:

Oversee end-to-end OTC processes:

Should be okay to work in Night Shifts

10-15 years experience in OTC domain with 4-5 years of team handling experience

Job Description:

Order Management Billing/Invoicing Cash Application Collections Dispute Management and Reporting.
Ensure SLA KPI and productivity targets are consistently met or AR ageing DSO bad debt and overdue balances; drive actions to improve cash flow.
Ensure compliance with client policies SOX controls and audit Management
Lead and manage multiple teams / towers within OTC workforce planning capacity management and shift coverage.
Coach mentor and develop team leads and associates; conduct performance reviews.
Drive employee engagement attrition control and succession & Stakeholder ManagementAct as the primary point of contact for client stakeholders.
Lead governance calls service reviews and performance escalations proactively and ensure timely resolution.
Support client transitions migrations and scope & Process Excellence
Support new client transitions and stabilization process gaps and implement standardization and best continuous improvement initiatives (Lean Six Sigma automation).Partner with IT and transformation teams for system and tool enhancements.
Reporting & GovernanceReview and present weekly/monthly operational dashboards and risks issues and action plans; ensure closure within data accuracy and transparency in reporting to clients and Skills
Qualifications: Education- Bachelors degree in Commerce Finance Accounting or / CA-Inter / ICWA-Inter preferred.
Experience1015 years of experience in OTC / AR operations in a BPO or shared services environment.
Minimum 35 years of experience in a people management / group manager role.
Strong exposure to client handling and global stakeholders (US/EMEA/APAC).
Technical & Functional SkillsStrong knowledge of OTC processes and accounting -on experience with ERP systems (SAP Oracle NetSuite etc.).
Strong understanding of SLAs KPIs DSO AR ageing and SOX SkillsExcellent communication and stakeholder management leadership decision-making and problem-solving abilities.
Ability to work in a fast-paced client-driven BPO Performance Indicators (KPIs)SLA & KPI adherenceDSO and AR ageing improvement
Cash collection efficiencyQuality and audit complianceClient satisfaction (CSAT)Attrition and team engagement metrics

Qualifications :

Commerce Graduate

Remote Work :

Employment Type :

Full-time

Process & Operations:Oversee end-to-end OTC processes:Should be okay to work in Night Shifts10-15 years experience in OTC domain with 4-5 years of team handling experience Job Description:Order Management Billing/Invoicing Cash Application Collections Dispute Management and Reporting.Ensure SLA KPI ...

Process & Operations:

Oversee end-to-end OTC processes:

Should be okay to work in Night Shifts

10-15 years experience in OTC domain with 4-5 years of team handling experience

Job Description:

Order Management Billing/Invoicing Cash Application Collections Dispute Management and Reporting.
Ensure SLA KPI and productivity targets are consistently met or AR ageing DSO bad debt and overdue balances; drive actions to improve cash flow.
Ensure compliance with client policies SOX controls and audit Management
Lead and manage multiple teams / towers within OTC workforce planning capacity management and shift coverage.
Coach mentor and develop team leads and associates; conduct performance reviews.
Drive employee engagement attrition control and succession & Stakeholder ManagementAct as the primary point of contact for client stakeholders.
Lead governance calls service reviews and performance escalations proactively and ensure timely resolution.
Support client transitions migrations and scope & Process Excellence
Support new client transitions and stabilization process gaps and implement standardization and best continuous improvement initiatives (Lean Six Sigma automation).Partner with IT and transformation teams for system and tool enhancements.
Reporting & GovernanceReview and present weekly/monthly operational dashboards and risks issues and action plans; ensure closure within data accuracy and transparency in reporting to clients and Skills
Qualifications: Education- Bachelors degree in Commerce Finance Accounting or / CA-Inter / ICWA-Inter preferred.
Experience1015 years of experience in OTC / AR operations in a BPO or shared services environment.
Minimum 35 years of experience in a people management / group manager role.
Strong exposure to client handling and global stakeholders (US/EMEA/APAC).
Technical & Functional SkillsStrong knowledge of OTC processes and accounting -on experience with ERP systems (SAP Oracle NetSuite etc.).
Strong understanding of SLAs KPIs DSO AR ageing and SOX SkillsExcellent communication and stakeholder management leadership decision-making and problem-solving abilities.
Ability to work in a fast-paced client-driven BPO Performance Indicators (KPIs)SLA & KPI adherenceDSO and AR ageing improvement
Cash collection efficiencyQuality and audit complianceClient satisfaction (CSAT)Attrition and team engagement metrics

Qualifications :

Commerce Graduate

Remote Work :

Employment Type :

Full-time

Key Skills

Journal Entry
Customer Service
Collection effort
A/R Management
Past due Account
General Ledger Accounting
Accounting
Excel
Payroll
Financial statement
Collection procedures
Customer Account
Delinquents Account
Direct Reports
Timely collections

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About Company

WNS Global Services

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more

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