Visa Manager Back Office

Hello

FCM part of FTCG is one of the worlds largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries FCMs flexible technology anticipates and solves client needs supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalized business travel experience.

As part of the ASX-listed Flight Centre Travel Group FCM delivers the best market-wide rates unique added-value benefits and exclusive solutions.

Winner of the Worlds Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011) FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted Great Place to Work certification for the fifth time! FCM Travel India is one of Indias Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Position Overview

We are seeking a detail-oriented and knowledgeable Visa Manager to join our travel management team. The successful candidate will be responsible for assisting clients with visa applications managing documentation processes and ensuring smooth visa processing operations while maintaining excellent customer service standards.

Key Responsibilities

• Process and review visa applications for various destinations
• Guide clients through visa requirements and documentation processes
• Handle online visa application submissions and tracking
• Maintain accurate records and documentation in Excel spreadsheets
• Prepare invoices and manage billing processes for visa services
• Coordinate with embassies consulates and visa processing centers
• Provide exceptional customer service throughout the visa application journey
• Follow up on pending applications and communicate status updates to clients

Required Qualifications

Technical Skills

• Visa Knowledge:Comprehensive understanding of visa requirements processes and regulations for major international destinations
• Online Application Processing:Proficiency in various online visa application portals and e-visa systems
• Excel Proficiency:Basic to intermediate Excel skills including data entry formatting and basic formulas
• Billing & Accounting:Understanding of invoicing payment processing and basic accounting principles

Soft Skills

• Communication Skills:
  • Excellent written communication for emails and documentation
  • Strong verbal communication for client consultations and phone interactions
  • Ability to explain complex visa requirements in simple terms
  • Managing Team and providing guidance
  • Interpersonal Skills:
  • Professional client relationship management
  • Ability to work collaboratively with team members
  • Cultural sensitivity when dealing with international clients
  • Problem-solving abilities and patience in challenging situations

Preferred Qualifications

• Previous experience in travel industry or visa processing
• Knowledge of immigration laws and regulations
• Multilingual capabilities
• Customer service experience

Work Perks! - Whats in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure and a highly competitive salary

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

Work life Balance: We believe in No Leave No Life So have your own travel adventures with paid annual leave

Great place to work- Recognized as a top workplace for 4 consecutive years which is a testimonial of our commitment towards our people

Wellbeing Focus- We take care of our employee with comprehensive medical coverage accidental insurance and term insurance for the well being of our people

Paternity Leave:We ensure that you can spend quality time with your growing family

Travel perks: Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons

A career not a job: We believe in our people brightness of future. As a high growth company you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who we are...

Since our beginning our vision has always been to open up the world for those who want to see.

As a global travel retailer our people come from all different backgrounds and our connections spread to the far reaches of the globe - 20 countries and counting! Together we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences we celebrate the wins seize all opportunities and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation and make sure you are supported to make incredible ideas a reality. Together we deliver quality innovative solutions that delight our customers and achieve our strategic priorities.

Irreverence. Ownership. Egalitarianism