Client Solution Coordinator Ottawa

Position Overview

The Client Solutions Coordinator has primary responsibility for planning and organizing all activities and personnel within the team. The incumbent will be part of a team that manages a designated client base. This role will report to Direct Event Process or Regioanl Sales Director.

Key Job Responsibilities

Responsible for arrangement of all travel requirements for assigned events

Organize and conduct tie-down meetings for events attend pre-cons and client planning meetings

Responsible for all aspects and logistics of events including but not limited to travel/transportation/venue access/meeting deadlines etc.

Interface with CSD CSTM involved departments all sub-contractors and facility personnel etc.

Develops monitors and distributes timelines and schedules. Manage Calendars of Team (CSD/CSTM)

Interface with in-house facility staff for event execution support

Preparation of show expenses/order closing/purchase orders

Preparation of all pre-event costing & post event job costing to analyze and evaluate profitability and best practices

Preparation of all events for invoicing

Accounts Receivable follow up invoice transmission payment processing AR collection calls in liaison with finance teams/local administration

Assist with the preparation of quotes and work orders from both a technical and labour requirement

Act as back up to other teams CSCs as determined by business levels/vacations Liase with local operational team for support (scheduling/warehouse/trucks/traffic/shipping & receiving)

Liase with other departments for support (Studio Blue/Digital Blue/Entertainment)

Liase with out-of-branch operational and administrative teams for overall event support execution to invoicing

Assist as required with equipment sourcing/substituting arrange cross rentals/manage local and national equipment traffic as required (back up to CSTM)

Assist as required for ordering of power/venue requirements (back up to CSTM)

Attend pre-cons and client planning meetings as needed (back up to CSTD)

Liaise with Operations in scheduling of key personnel for events based on event requirements (TD/Production Management/Leads)

Team Responsibilities

Assist with the preparation of quotes and work orders from both a technical and labour requirement perspective

Assist with planning to execution of client events

Assist in the preparation of all event documentation including but not limited to the creation of show resumes production schedules show files etc.

Administration

Comply with pricing policies and conditions of sale of the company

Prepare all proposals orders and show information for assigned customers

Complete all required reporting according to deadlines

General

Meet personal performance goals established at the beginning of the fiscal year.

Maintain good communication with the branch departments

Ensure customer case of irregularities immediately notify immediate supervisor and propose constructive solutions. Inform client of the solution and follow up.

Any other work necessary for the proper functioning of the company at the request of Supervisor other duties as assigned.

Job Qualifications

Bilingual would be an asset

3-5 years of relevant experience

Master MS Office Suite.

Achievements in event management (asset)

Knowledge in the field of audio visual or technology from a related environment: Hotels Production etc. (asset)

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Salary Pay Range: $$36848.03 CAD to $53429.58

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location travel relevant work experience or particular skills and addition some positions may be eligible for other compensation such as potential overtime bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example your résumé or answers to questions using the chat to apply feature) to support our hiring teams review. All hiring decisions include human judgment.

For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Required Experience:

IC