Senior Scaling Operations Program Manager

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Our mission at Duolingo is to develop the best education in the world and make it universally available. Its a big mission and thats where you come in!

At Duolingo youll join a team that cares about educating our users experimenting with big ideas making fact-based decisions and finding innovative solutions to complex problems. Youll have limitless learning opportunities and daily collaborations with world-class minds while doing work thats both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.

Read our blog to learn more.

About the role...

Scaling Operations is Duolingos 1-to-a-billion function. We turn promising ideas into reliable scalable systems so teams can move faster without multiplying headcount or complexity. As a Senior Scaling Operations Program Manager youll be an embedded operational and strategic partner who owns cross-functional programs from ambiguity to impact. You will design and run workflows align engineering product and content partners and measure what matters so we can launch faster scale smarter and increase quality with less effort. This role is based in Pittsburgh PA or New York City NY.

:brain: You will...

Lead high-leverage cross-functional programs from definition through launch and scale creating clarity in ambiguous problem spaces and driving decisions across stakeholders in Engineering Learning & Curriculum and Product.
Design and implement durable tech-forward workflows and standards that reduce manual effort and enable reliable repeatable execution at scale.
Orchestrate execution across multiple teams sequencing dependencies managing risk and establishing SLAs KPIs and operating cadences that keep programs on track.
Build decision frameworks and business cases that balance impact scale cost complexity and confidence; model tradeoffs and recommend paths forward.
Shrink time to launch and time to scale by introducing process improvements documentation and tooling that pave the road behind each release.
Partner closely with engineering to mature systems for stability observability and resilience; define specs and roadmaps where needed to support scale.
Align functions early and often to surface risks close context gaps and reduce surprises; serve as the connective tissue enabling fast confident delivery.
Measure outcomes rigorously and iterate: set success metrics run post-launch assessments and turn bespoke wins into adaptable workstreams.

:check: You have...

6 years of program or operations management experience leading complex cross-functional initiatives end-to-end in product platform content or operations domains.
A track record of designing and scaling systems or workflows that improved speed quality and efficiency across multiple teams or markets at the scale of millions of users.
Demonstrated ability to create clarity from ambiguity drive alignment without authority and make sound ROI-focused decisions.
Strong operational rigor: you set clear goals define SLAs/KPIs manage risk and dependencies and communicate crisply with executives and partners.
Technical fluency partnering with engineering to shape specs roadmaps and tooling for scale; comfortable with data to inform prioritization and tradeoffs.
Excellent written and verbal communication skills and experience working with stakeholders across Engineering Learning & Curriculum Product and Finance.
The ability to work from or relocate to Pittsburgh PA or New York City NY.

:star: Exceptional candidates will have...

Experience rapidly scaling operations or content across many languages markets or products with measurable improvements in time-to-launch time-to-scale or quality.
Proven wins turning 0-to-1 programs into durable systems including establishing evaluation loops automation or expert workflows.
Experience building decision frameworks that enabled shifts to new operating models or technologies (e.g. AI-assisted scaling) with clear cost/quality outcomes.
Background working at the intersection of engineering content and product maturing systems for reliability and observability at scale.

We post a multi-level salary range for all of our roles.

This is not inclusive of the rest of our awesome portfolio that includes equity compensation and world-class benefits. Our salary ranges are the same for all US locations. Your recruiter can share more details about the range for a specific level during the hiring process. The actual salary within the range is determined by many factors including but not limited to skills experience education and internal equity.

Salary Range:

$140300$189800 USD

Take a peek at how we care for our employees holistic well-being with our benefitshere.

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation please contact.

Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

By applying for this position your data will be processed as per theDuolingo Applicant Privacy Notice.

Required Experience:

Manager

Our mission at Duolingo is to develop the best education in the world and make it universally available. Its a big mission and thats where you come in!At Duolingo youll join a team that cares about educating our users experimenting with big ideas making fact-based decisions and finding innovative so...